{"text": "Enterprise Localization Program Manager

3 weeks ago


London, Greater London, United Kingdom Lilt Inc. Full time
{"text": "

At LILT Inc., we are seeking a highly skilled Enterprise Localization Program Manager to join our Global Operations team. As a key member of our production team, you will play a critical role in delivering exceptional customer experiences through our AI-powered translation solutions.

Key Responsibilities:

  • Led implementation of processes and systems to meet customer requirements, including workflow, project management, invoicing, and service delivery.
  • Provided local support in the required time zone for direct customer engagement on strategic topics and initiatives.
  • Maintained and exceeded performance against KPIs, including account health, onboarding time, customer SLAs, and issue resolution time.

Requirements:

  • 8+ years' related experience managing Enterprise-level localization programs.
  • Excellent client-facing and internal communication skills.
  • Solid organizational skills, including meticulous attention to detail and multitasking abilities.
  • Analytical and organized problem-solving abilities.
  • Able to meet deadlines and work under pressure.

Benefits:

  • At market salary, meaningful equity, pension scheme contribution, and time off plus company holidays.
  • Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance (UK ONLY).
  • Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle.
"

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