Corporate Front Desk Coordinator

4 weeks ago

London, Greater London, United Kingdom Rapport Guest Services Full time

Role Overview

Rapport Guest Services is seeking a highly skilled and experienced Corporate Mobile Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests and clients.

Key Responsibilities

  • Provide professional and courteous assistance to guests and clients, responding to their queries and resolving any issues in a timely and efficient manner.
  • Manage all incoming and outgoing calls, emails, and messages, ensuring that all communication is handled in a professional and respectful manner.
  • Work closely with other departments to ensure seamless communication and coordination, providing a high level of service to our guests and clients.
  • Adapt to changing situations and priorities, demonstrating flexibility and a proactive approach to problem-solving.
  • Maintain accurate records and reports, ensuring that all data is up-to-date and secure.

Requirements

  • Proven experience in a front-of-house or customer service role, preferably in a luxury hotel, premium airline, or corporate environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, clients, and colleagues.
  • Ability to work well under pressure, prioritizing tasks and managing multiple responsibilities in a fast-paced environment.
  • High level of attention to detail, with a focus on accuracy and quality in all aspects of work.
  • Ability to travel across London, with a flexible approach to working hours and locations.

What We Offer

Rapport Guest Services offers a competitive salary package, plus a range of staff benefits, including pension, store discounts, and life assurance. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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