Hub Support Specialist
7 days ago
About the Role
We are seeking a highly organized and detail-oriented Hub Support Worker to join our team at Engage Leeds. As the first point of contact for referrals and stakeholders, you will play a crucial role in supporting the delivery of our city-wide housing support service.
Main Responsibilities
- Support the effective functioning of the Hub, the central point of access for referrals and assessments.
- Process and follow up referrals delegated by the Senior Hub Co-ordinator and Hub Team Leader, supporting individuals to develop independence and have greater choice/control.
- Deliver triage interventions and signposting for people being referred and for referring agencies, with a focus on prevention and early intervention.
- Undertake needs and risk assessments to ensure safe practice in referral, triage, and community-based interventions.
- Carry out short-term advice/prevention work around housing support issues, including welfare benefits, accommodation options, and money advice.
- Liaise with colleagues across Engage Leeds to ensure the provision of high-quality and timely support and advice.
- Update and maintain accurate records within the Gateway case management system.
What We're Looking For
We particularly welcome applicants from Black, Asian, and Minority Ethnic communities. If you have any questions, please don't hesitate to contact us.
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