Cloud Support Specialist

3 days ago


London, Greater London, United Kingdom Cloud Decisions Full time £55,000
Cloud Support Engineer Opportunity

We are seeking a highly skilled Cloud Support Engineer to join our team at Cloud Decisions. As a Cloud Support Engineer, you will be responsible for resolving complex cloud and infrastructure issues for our clients.

Key Responsibilities:
  • Provide expert support for 3rd line technical escalations and complex cloud and infrastructure issues.
  • Work closely with Technical Architects and Project Engineers to understand solution designs and provide input on best practices.
  • Resolve escalated issues for offshore financial service organizations and global enterprises, ensuring all solutions are aligned with best practices.
  • Provide technical support and expertise in Microsoft Cloud (Azure, M365, AVD), Server Infrastructure, and Hyper-Converged Infrastructure environments.
Requirements:
  • At least 3 years of experience in a customer-facing technical support role, working with enterprise organizations to troubleshoot, escalate, and resolve complex cloud and infrastructure issues.
  • Proficiency in managing Windows Server and Linux environments, server clustering and high availability solutions.
  • Experience with Microsoft Azure, Azure Virtual Desktop (AVD), and Microsoft 365 (M365) technologies.
What We Offer:
  • Up to £55,000 (tax-free) salary.
  • Relocation package and excellent benefits.
  • Opportunity to work with a fast-growing IT Managed Service Provider in the Grand Cayman Islands.


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