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Cloud Support Specialist
2 months ago
Cloud Decisions is partnering with a leading IT Managed Service Provider in the Grand Cayman Islands to support their growth plans. We are seeking a skilled Cloud Support Engineer to join their Professional Services Practice.
Job SummaryThis is a customer-facing role, focusing on resolving 3rd line technical escalations and providing expert support for complex cloud and infrastructure issues. You will work closely with Technical Architects and Project Engineers to understand solution designs and provide input on best practices.
Key Responsibilities- Resolve escalated issues for offshore financial service organizations and global enterprises, ensuring all solutions are aligned with best practices.
- Provide technical support and expertise in Microsoft Cloud (Azure, M365, AVD), Server Infrastructure, and Hyper-Converged Infrastructure environments.
- Work with enterprise organizations to troubleshoot, escalate, and resolve complex technical issues.
- At least 3 years of experience in a customer-facing technical support role.
- Proficiency in managing Windows Server and Linux environments.
- Experience with Azure Networking, Azure Policy, Azure Monitor, Azure Security Center, Microsoft 365, and Azure Virtual Desktop.
- Up to £55,000 (tax-free) salary.
- Relocation package and excellent benefits.
- Additional performance-related bonuses (tax-free).
- Pension (5%).
- Private medical.
- Free personal phone, TV contract, and broadband.
- Holidays.
- Relocation support, including funded accommodation, car hire, and return flight.