Railway Operations Coordinator

5 days ago


London, Greater London, United Kingdom Great Western Railway Full time

GWR is a leading railway company in the UK, operating some of the newest trains in the country and expanding its services. We are transforming the way people think about train travel, empowering our team to make it a great experience for customers.

The Operations Resource Coordinator will be a key part of the Train Service Delivery & Performance Directorate. This role will work closely with members of the resource team in Control, Area Operations Managers, Crew Managers & Performance Teams as well as other local station management to ensure that GWR delivers the daily plan. The main point of contact for Traincrew at London Paddington will provide Crew with information to change in the train service, station, and Crew workings.

Responsibilities include:

  • Collaborative working with AOMs, Crew Manager, Stations, and Network Rail Operations to deliver the best possible real-time train service performance
  • Proactively monitoring issues with the potential to affect real-time train service delivery and implementing suitable plans to protect performance
  • Liaison between Controllers, Stations Teams, Crew Managers to identify and implement on-the-day changes to the local train service plan to meet operational and industry requirements

The role is a weekend only position, working 18.5 hours a week on Saturday and Sunday. There may be a requirement to work Bank Holidays. Initial training will carry a requirement to work Monday to Friday.

We offer a range of benefits including:

  • A competitive salary of £34,000 per year
  • Ongoing development and comprehensive training
  • Defined benefit pension scheme
  • Free rail travel across the GWR network for you and your family
  • Company-sponsored health care plan
  • Discounted shopping and an employee assistance programme


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