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Customer Service Representative

2 months ago

Walsall, Walsall, United Kingdom Tenpin Ltd Full time

About Us

Tenpin Ltd is a leading entertainment company that offers a unique blend of bowling, dining, and leisure activities. Our mission is to provide an exceptional experience for our customers, and we're looking for talented individuals to join our team.

The Role

We're seeking a highly motivated and customer-focused Customer Service Assistant to join our team. As a key member of our front-of-house team, you will be responsible for delivering an outstanding experience for our customers. This includes:

  • Welcoming customers and providing a warm and friendly welcome
  • Booking customers in at reception and managing the booking process
  • Being a point of contact for customer queries and concerns
  • Identifying sales opportunities and promoting our services
  • Hosting individuals and parties, ensuring a memorable experience
  • Maintaining a clean and tidy environment, adhering to health and safety standards
  • Preparing and serving food and drinks, meeting high standards of quality and presentation

Key Skills and Qualities

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Strong customer service skills, with a focus on delivering exceptional experiences
  • Flexibility to work varied shifts, including evenings and weekends
  • Ability to work as part of a team, supporting colleagues to achieve shared goals
  • Organizational skills, with attention to detail and ability to multitask

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A fun and dynamic work environment, with a focus on teamwork and collaboration
  • Access to exclusive employee benefits, including discounts and rewards

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you