IT Service Desk Analyst

2 days ago


Coventry, Coventry, United Kingdom ParentPay Group Full time
About the Role

We have an exciting opportunity for an IT Service Desk Analyst to join our ParentPay Group team in Coventry, UK. As a key member of our support team, you will provide 1st line technical support to customers regarding software-related issues.

Key Responsibilities

  • Respond to customer queries via phone, email, and web chat.
  • Log support requests accurately on the Zendesk system.
  • Develop strong relationships with customers to create a positive experience.
  • Stay updated with software developments and address knowledge gaps.
  • Attend internal and external training courses as required.
  • Work independently with minimal supervision, meeting deadlines for assigned tasks.

What We Offer

  • A salary of approximately £28,000 per annum, based on location and experience.
  • Ongoing training and development opportunities.


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