IT Service Desk Analyst
2 days ago
We have an exciting opportunity for an IT Service Desk Analyst to join our ParentPay Group team in Coventry, UK. As a key member of our support team, you will provide 1st line technical support to customers regarding software-related issues.
Key Responsibilities
- Respond to customer queries via phone, email, and web chat.
- Log support requests accurately on the Zendesk system.
- Develop strong relationships with customers to create a positive experience.
- Stay updated with software developments and address knowledge gaps.
- Attend internal and external training courses as required.
- Work independently with minimal supervision, meeting deadlines for assigned tasks.
What We Offer
- A salary of approximately £28,000 per annum, based on location and experience.
- Ongoing training and development opportunities.
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