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Technical Help Desk Professional

2 months ago

London, Greater London, United Kingdom Harrington Starr Full time

Job Summary:

Harrington Starr is seeking a skilled IT Support Specialist to join our team in a Help Desk Support role. As a key member of our technical team, you will be responsible for providing first- and second-line support to our users, ensuring that their technical issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide first- and second-line support to users, troubleshooting and resolving technical issues related to software and hardware.
  • Build and configure new PCs and laptops for new starters, update permissions for internal users, and manage leavers.
  • Work closely with users to identify and resolve technical issues, providing excellent communication and problem-solving skills.
  • Support users both on-site and remotely, ensuring that their technical needs are met.

Requirements:

  • Strong understanding of Linux and Unix systems, with experience in building and supporting users.
  • Knowledge of GIT and YAML, with working experience highly advantageous.
  • MDM – InTune experience, necessary for building and configuring hardware.
  • Understanding of network concepts, including VLANs, VPNs, DHCP, and more.

What We Offer:

  • A dynamic and supportive work environment.
  • The opportunity to work with a talented team of technical professionals.
  • A competitive salary and benefits package.
  • The chance to develop your skills and expertise in a fast-paced and ever-changing technical landscape.