Help Desk Technician
2 months ago
About the Role
As an IT Support Specialist at SLR, you'll play a vital part in our dynamic IT landscape, providing expert technical support to our global team. This role is all about delivering exceptional customer service, troubleshooting complex issues, and staying ahead of the curve with the latest technologies.
Key Responsibilities
- Provide timely and effective technical support to end-users, addressing hardware and software issues both locally and remotely.
- Collaborate with team members to troubleshoot and diagnose technical problems, sharing knowledge and best practices to drive process improvements.
- Attend regular training sessions to stay updated on new technologies, industry trends, and best practices, maintaining a knowledge base of common issues and resolutions for quick reference.
- Contribute ideas for improving support processes, documentation, and overall efficiency, adhering to established policies, procedures, and guidelines.
- Provide excellent customer service, demonstrating a positive and professional demeanor in all interactions, effectively responding to work requests from various departments.
- Collaborate with IT Software Coordinator and other Shared Service departments to fulfill requests for new hardware and software, assisting in onboarding and off-boarding processes for new starters and leavers.
- Maintain a proactive approach to learning and adapting to new technologies and industry developments, working in a fast-paced environment to meet SLAs.
- Travel to regional offices within the UK and EU as required for office moves, acquisition work, or site audits, performing network patching, hot-desking setup, printer maintenance, and other tasks during on-site visits.
About SLR
SLR is a global leader in environmental and advisory solutions, helping our clients achieve their sustainability goals. We're a consultancy with over 3,000 employees working in 125 countries around the world, including over 1,000 staff across Europe. Our 'one team' culture is at the heart of our business, providing a collaborative and supportive environment for professional development.
What We Offer
- Competitive salaries and a comprehensive benefits package, including a company pension, excellent healthcare offering, travel and life insurance, critical illness cover, and a structured career framework with regular reviews.
- Flexible, agile, and hybrid working options, enabling staff to tailor hours worked around core hours, and family-friendly policies to balance professional and personal life.
About You
We're looking for a candidate with a strong foundation in basic hardware, software, and network concepts, a commitment to continuous learning, and adaptability to new technologies. Excellent communication skills, both in conveying technical information and providing exceptional customer service, are key attributes we value. If you thrive in a dynamic, collaborative environment and have a problem-solving mindset, we encourage you to join us on this journey of professional growth within our internal IT service desk team.
Diversity, Equity, and Inclusion at SLR
We're committed to being an equal opportunities employer, fostering an inclusive environment where all people, regardless of their background, can thrive. We welcome applications from all individuals, regardless of their background, including those from groups that are currently under-represented at SLR, such as LGBTQ+ people, ethnic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent.
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