Customer Service Representative

4 days ago

Gateshead, Gateshead, United Kingdom Teleperformance Full time
Job Title: Customer Service Specialist

We are seeking a highly skilled and motivated Customer Service Specialist to join our team in Gateshead. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to a diverse range of customers and employers.

Key Responsibilities:
  • Provide excellent customer service through inbound telephone calls, ensuring that customers receive accurate and timely information.
  • Work in a fast-paced environment, handling multiple customer interactions simultaneously.
  • Utilize strong verbal and written communication skills to establish rapport with customers and resolve their queries.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
  • Strong customer service skills, with the ability to remain calm and composed under pressure.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a team environment, with a focus on collaboration and mutual support.
  • Basic computer skills, with the ability to navigate multiple systems and software applications.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the customer service industry.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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