Customer Service Representative

1 day ago

Gateshead, Gateshead, United Kingdom FedEx Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Care Representative. As a key member of our team, you will be responsible for delivering exceptional service to our customers, providing accurate information and guidance, and resolving service-related issues.

Key Responsibilities
  • Provide accurate information and guidance to customers via different contact channels
  • Advise customers on how to use FedEx services and tools
  • Help customers resolve service-related issues
  • Identify new opportunities to grow business with customers
  • Work collaboratively with other teams to ensure exceptional customer experiences
What We Offer
  • Competitive salary starting from £28,471.29
  • Hybrid working policy with opportunities to work from home
  • Comprehensive training and on-the-job learning opportunities
  • Extensive learning resources, including online language courses
  • Tuition Assistance Program (applicable for permanent contracts)
  • Employee Assistance Program for you and your family
  • Employee reduced-rate shipping
  • Great career opportunities
About FedEx

FedEx is one of the world's largest express transportation companies, with a strong commitment to diversity, inclusivity, and employee development. We are a global community that values care, balance, inclusivity, results, sustainability, and transformation.

At FedEx, we believe in putting people first and providing opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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