IT Support Specialist
4 weeks ago
2nd Line Technician
About the Role:
We are seeking a skilled 2nd Line Technician to join our team at Trusted Technology Partnership Ltd. As a 2nd Line Technician, you will be responsible for providing technical support and resolving issues for our clients.
Key Responsibilities:
- Provide technical support and resolve issues for clients via phone, email, and remote desktop
- Collaborate with the support team to ensure timely and effective resolution of issues
- Document and track issues using our ticketing system
- Participate in on-call rotations to provide 24/7 support
Requirements:
- 2+ years of experience in a technical support role
- Strong knowledge of IT infrastructure and support services
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive team environment
Location: Ringwood, Hampshire, BH24 3FQ
Salary: £25,000 - £28,000, DOE + Profit Share + Benefits
Hours: 37.5 hours per week
Contract: Full time, Permanent
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