IT Support Specialist

4 weeks ago


Ringwood, Hampshire, United Kingdom Trusted Technology Partnership Ltd Full time

2nd Line Technician

About the Role:

We are seeking a skilled 2nd Line Technician to join our team at Trusted Technology Partnership Ltd. As a 2nd Line Technician, you will be responsible for providing technical support and resolving issues for our clients.

Key Responsibilities:

  • Provide technical support and resolve issues for clients via phone, email, and remote desktop
  • Collaborate with the support team to ensure timely and effective resolution of issues
  • Document and track issues using our ticketing system
  • Participate in on-call rotations to provide 24/7 support

Requirements:

  • 2+ years of experience in a technical support role
  • Strong knowledge of IT infrastructure and support services
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive team environment

Location: Ringwood, Hampshire, BH24 3FQ

Salary: £25,000 - £28,000, DOE + Profit Share + Benefits

Hours: 37.5 hours per week

Contract: Full time, Permanent


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