Automotive Sales and Service Professional

4 days ago


Macclesfield, Cheshire East, United Kingdom Group 1 Automotive Full time
Job Summary

We are looking for a skilled Service Advisor to join our team at Group 1 Automotive.

About the Job

This is an excellent opportunity to work with a leading automotive retailer, providing exceptional customer service and sales support.

The successful candidate will be responsible for delivering outstanding experiences for our customers, managing vehicle maintenance and repair services, and driving sales growth through upselling and cross-selling opportunities.

Key Accountabilities
  • Deliver exceptional customer service, ensuring complete satisfaction with every interaction
  • Manage vehicle maintenance and repair services, including scheduling appointments and coordinating with technicians
  • Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
  • Actively promote additional services and repairs based on technician recommendations, helping customers maintain vehicle health and increasing service revenue
Essential Skills
  • Excellent communication skills, with the ability to engage effectively with customers and colleagues
  • Demonstrated experience in delivering exceptional customer service
  • Skilled at identifying customer needs and opportunities for upselling
  • Excellent time management skills and the ability to work under pressure
  • Previous experience in a target-driven role, demonstrating the ability to meet goals
Benefits
  • A competitive salary of £26,862.26-£32,146.07 per annum, plus OTE (On Target Earnings)
  • 33 days annual leave, including bank holidays, rising with length of service
  • Retail discounts that save you money every day
  • Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  • Car discounts for new and used purchases and servicing
  • Flexible pension scheme to support your financial future
  • Family-friendly policies that help you spend more time with the people that matter
  • A wellbeing programme to support you and your family
  • Ongoing recognition from your peers and leadership team
  • A community volunteering day


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