Automotive Service Expert

16 hours ago


Macclesfield, Cheshire East, United Kingdom Group 1 Automotive Full time
Service Advisor Role

As a Service Advisor at Group 1 Automotive, you will be part of our Retail Centre team in Audi Macclesfield. This role is ideal for individuals who enjoy delivering exceptional customer service and working in a fast-paced environment.

Key Responsibilities:
  • Provide warm and welcoming customer service to all customers visiting the Retail Centre
  • Develop and maintain comprehensive product knowledge, ensuring expertise through manufacturer-led training
  • Schedule vehicles for appointments in the workshop efficiently and accurately
  • Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
Requirements:
  • Demonstrated experience in delivering exceptional customer service
  • Excellent communication skills, with the ability to engage effectively with customers and colleagues
  • Skilled at identifying customer needs and opportunities for upselling
  • Previous experience in a target driven role, demonstrating the ability to meet goals

The salary for this role is estimated to be around £27,000 - £32,500 per annum, depending on experience. If you are passionate about delivering outstanding customer experiences and have a strong desire to progress in your career, we would love to hear from you.



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