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Reservations Agent

2 months ago

Belfast, United Kingdom Hastings Hotels Full time
About the Role

We are seeking a reliable and enthusiastic individual to join our Central Reservations Team as a Reservations Agent. As a key member of our team, you will be responsible for handling reservations enquiries and bookings to maximise revenue and occupancy, ensuring complete guest satisfaction.

Key Responsibilities:

  • Handle reservations calls promptly, courteously and efficiently, ensuring all bookings are entered correctly and completely on the system.
  • Ensure that caller concerns, complaints and difficulties are dealt with courteously and efficiently, taking action to resolve problems where possible, reporting unresolved issues to your Supervisor/Manager.
  • Process all reservations related correspondence, ensuring all special requests are actioned and relevant personnel are informed as appropriate.
  • Complete daily, weekly and monthly administration to ensure effective maintenance of files and systems.
  • Prepare daily, weekly, monthly and ad hoc reports as required.
  • Actively sell and cross sell all hotels, ensuring all opportunities to increase sales are maximised.
  • Update 3rd party extranet sites, GDS and Hastings Hotels websites as and when required.
  • Maintain effective communication with Group Sales and hotels personnel, to maximise sales opportunities and ensure complete guest satisfaction.
  • Ensure all equipment and materials are used in correct manner and any problems are reported immediately.
  • Work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
  • Comply with all health, safety and hygiene policies and procedures.

About You

We are looking for an individual with excellent communication skills, a high standard of attention to detail and the ability to work under pressure within a team. Previous reservations experience is desirable, but not essential as our Team will provide you with full training.

What We Offer

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people and offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Company Culture

We are proud to have some of the best staff retention levels in the hospitality industry. Our guests remember small details, and we want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.