Reservations Agent

4 months ago

Belfast, United Kingdom Hastings Hotels Full time

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented Central Reservations Team location in Corporate Head Office.

Under the inspiring leadership of our Central Reservations Manager, Sarah Connolly, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

Hours vary, but typical shift patterns include 8am - 4pm, 11am - 7pm and 12pm - 8pm.

The salary for this full-time position is £22,000 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our benefits **here.**

Hastings Hotels is an Equal Opportunities Employer.

**About The Role**

To be responsible for handling reservations enquiries and bookings to maximise revenue and occupancy, and to the complete satisfaction of the caller.
- To handle reservations calls promptly, courteously and efficiently, ensuring that all bookings are entered correctly and completely on the system.
- To ensure that caller concerns, complaints and difficulties are dealt with courteously and efficiently, taking action to resolve problems where possible, reporting unresolved issues to your Supervisor/Manager.
- To process all reservations related correspondence, ensuring all special requests are actioned relevant personnel are informed as appropriate.
- To complete daily, weekly and monthly administration to ensure effective maintenance of files and systems.
- To prepare daily, weekly, monthly and ad hoc reports as required.
- To actively sell and cross sell all hotels, ensuring all opportunities to increase sales are maximised.
- To up-date 3rd party extranet sites, GDS and Hastings Hotels web-sites as and when required.
- To work within our groups department to prepare for visitor groups, booking and following through to guests arrival at the hotel.
- Dealing with special requests and rooming lists.
- To maintain effective communication with Group Sales and hotels personnel, to maximise sales opportunities and ensure complete guest satisfaction.
- To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required.
**About You**

We would love you to have previous reservations experience, but this is not essential as our Team will provide you with full training.

**Required Criteria**
- GCSE level standard with minimum GCSE grade C passes in English & Maths or equivalent
- Proficient computer literacy to include MS Office, Excel and Outlook
- Excellent planning, organising and prioritising skill
- High standard of attention to detail
- Ability to work under pressure within a team
- Excellent verbal communication skills
- Previous admin experience
- Previous customer service experience gained in a customer centric environment

**Desired Criteria**
- Previous experience working in a hotel environment
- Previous reservations experience Previous telephony experience gained within a customer service contact centre environment

**Skills Needed**

Customer Relationship Management, Customer Service Telephony, Ability to Identify and Anticipate needs, Microsoft Office Suite

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a r

  • Reservations Agent

    3 months ago

    Belfast, United Kingdom Hastings Hotels Full time

    Reservations Agent Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented Central...

  • Reservations Agent

    22 hours ago

    Belfast, United Kingdom Hastings Hotels Full time

    About the RoleWe are seeking a reliable and enthusiastic individual to join our Central Reservations Team as a Reservations Agent. As a key member of our team, you will be responsible for handling reservations enquiries and bookings to maximise revenue and occupancy, ensuring complete guest satisfaction.Key Responsibilities:Handle reservations calls...

  • Reservations Agent

    20 hours ago

    Belfast, United Kingdom Hastings Hotels Full time

    About the RoleWe are seeking a reliable and enthusiastic individual to join our Central Reservations Team as a Reservations Agent. As a key member of our team, you will be responsible for handling reservations enquiries and bookings to maximise revenue and occupancy, ensuring complete guest satisfaction.Key Responsibilities:Handle reservations calls...

  • Reservations Agent

    4 months ago

    Belfast, United Kingdom Maldron Hotel Belfast City Full time

    **Reservations Agent** - Maldron Hotel Belfast City** **We have a fantastic new vacancy for Reservations Agent in the excellent Maldron Hotel Belfast City** **Objective of the Role** Reporting to the Front Office Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department...

  • Reservations Agent

    3 hours ago

    Belfast, United Kingdom Hastings Hotels Full time

    About the RoleWe are seeking a reliable and enthusiastic individual to join our Central Reservations Team as a Reservations Agent. As a key member of our team, you will be responsible for handling reservations enquiries and bookings to maximise revenue and occupancy, ensuring complete guest satisfaction.Key Responsibilities:Handle reservations calls...

  • Reservations Agent

    1 hour ago

    Belfast, United Kingdom Hastings Hotels Full time

    About the RoleWe are seeking a reliable and enthusiastic individual to join our Central Reservations Team as a Reservations Agent. As a key member of our team, you will be responsible for handling reservations enquiries and bookings to maximise revenue and occupancy, ensuring complete guest satisfaction.Key Responsibilities:Handle reservations calls...

  • Reservations Agent

    4 months ago

    Belfast, United Kingdom The iNUA Collection Full time

    **The Gasworks Hotel**, part of **The iNUA Collection**, is now looking for a **Reservations Agent** for a maternity cover to join a growing and enthusiastic team! **Main Responsibilities**: - Ensure that all reservations and front desk standards and procedures are adhered to and all guest billing and accounts are accurate whilst making sure that the team...

  • Reservations Agent

    4 months ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented Central Reservations Team location in...

  • Reservations Agent

    13 hours ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented Central Reservations Team location in...

  • Reservations Agent

    3 months ago

    Belfast, United Kingdom The Gasworks Hotel Full time

    **Reservations Role Purpose**: To deliver friendly, efficient Guest service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new Guests. To ensure that all Reservations and front desk standards and procedures are adhered to and all guest billing and accounts are accurate whilst making sure that...

  • Reservations Coordinator

    18 hours ago

    Belfast, United Kingdom Hastings Hotels Full time

    Reservations AgentHastings Hotels is a family-owned, luxury hotel group based in Northern Ireland.We value our people, and it's our people who provide the excellent experience we offer to all our guests. When we work together, we can achieve great things.We're seeking a reliable and enthusiastic person to join our talented Central Reservations Team in...

  • Reservations Coordinator

    20 hours ago

    Belfast, United Kingdom Hastings Hotels Full time

    Reservations AgentHastings Hotels is a family-owned, luxury hotel group based in Northern Ireland.We value our people, and it's our people who provide the excellent experience we offer to all our guests. When we work together, we can achieve great things.We're seeking a reliable and enthusiastic person to join our talented Central Reservations Team in...

  • Reservations Coordinator

    2 days ago

    Belfast, United Kingdom Hastings Hotels Full time

    Reservations AgentHastings Hotels is a family-owned, luxury hotel group based in Northern Ireland.We value our people, and it's our people who provide the excellent experience we offer to all our guests. When we work together, we can achieve great things.We're seeking a reliable and enthusiastic person to join our talented Central Reservations Team in...

  • Reservations Coordinator

    2 days ago

    Belfast, United Kingdom Hastings Hotels Full time

    Reservations AgentHastings Hotels is a family-owned, luxury hotel group based in Northern Ireland.We value our people, and it's our people who provide the excellent experience we offer to all our guests. When we work together, we can achieve great things.We're seeking a reliable and enthusiastic person to join our talented Central Reservations Team in...

  • Group Reservations Agent

    4 months ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented Central Reservations Team location in...

  • Booking Services Agent

    3 months ago

    Belfast, United Kingdom Hilton Belfast Full time

    **Booking Services Agent**: **Hilton Belfast**: **Salary**:£21000 - £24000 per annum** **Job Type**:Permanent** **Hours**:Full-time** **Town**:Belfast***: Situated on the banks of the Lagan River, Hilton Belfast is close to everything you want to see and do in the city Dept: Reservations Jobtitle: Booking Services Agent F Jobtitle: Booking Services Agent...

  • Contact Centre Agent

    3 months ago

    Belfast, United Kingdom Industrial Temps Full time

    Our client, based in **Belfast,** are seeking a **Contact Centre Agent** to join their team. **Pay Rate**: £10.72 Per Hour + Holiday Pay **Hours Per Week**: 20 - 37 **Working Hours**: Must be flexible to work between Monday to Friday 7am - 7pm, Saturday & Sunday 8am - 6pm **Job Type**: Full Time or Part Time, Temporary **Job Duties**: - Answer all...

  • Booking Services Agent

    3 months ago

    Belfast, United Kingdom Hilton Belfast Full time

    **Booking Services Agent**: **Hilton Belfast**: **Salary**: **Job Type**: **Hours**: **Town**:Belfast***: Situated on the banks of the Lagan River, Hilton Belfast is close to everything you want to see and do in the city Iconic Hotel in the heart of Belfast City Centre. The Hilton Belfast has been a distinctive part of the Belfast skyline for over 20...

  • Booking Services Agent

    3 months ago

    Belfast, United Kingdom Hilton Belfast Full time

    **Booking Services Agent**: **Hilton Belfast**: **Salary**:£25625 per annum** **Job Type**:Permanent** **Hours**:Full-time** **Town**:Belfast***: Situated on the banks of the Lagan River, Hilton Belfast is close to everything you want to see and do in the city To provide an industry-leading rooms, conference and events booking experience by handling...

  • Hampton By Hilton

    3 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...