Reservations Agent

4 days ago

Belfast, United Kingdom Hastings Hotels Full time

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Central Reservations Team.

Under the leadership of our Central Reservations Manager Sarah Connolly you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

Hours vary, but typical shift patterns include 8am - 4pm, 11am - 7pm and 12pm - 8pm.

The rate of pay for this full-time position is £18,382 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

**About The Role**

**About the Role**:
To be responsible for handling reservations enquiries and bookings to maximise revenue and occupancy, and to the complete satisfaction of the caller.

1. To handle reservations calls promptly, courteously and efficiently, ensuring that all bookings are entered correctly and completely on the system.

2. To ensure that caller concerns, complaints and difficulties are dealt with courteously and efficiently, taking action to resolve problems where possible, reporting unresolved issues to your Supervisor/Manager.

3. To process all reservations related correspondence, ensuring all special requests are actioned relevant personnel are informed as appropriate.

4. To complete daily, weekly and monthly administration to ensure effective maintenance of files and systems.

5. To prepare daily, weekly, monthly and ad hoc reports as required.

6. To actively sell and cross sell all hotels, ensuring all opportunities to increase sales are maximised.

7. To up-date 3rd party extranet sites, GDS and Hastings Hotels web-sites as and when required.

8. To maintain effective communication with Group Sales and hotels personnel, to maximise sales opportunities and ensure complete guest satisfaction.

9. To ensure all equipment and materials are used in correct manner and any problems are reported immediately.

10. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.

11. To comply with all health, safety and hygiene policies and procedures.

12. Any other duties as required.

**About You**

We would love you to have previous reservations experience, but this is not essential as our Team will provide you with full training.

**Required Criteria**
- GCSE level standard with minimum GCSE grade C passes in English & Maths or equivalent
- Previous telephony experience gained within a customer service contact centre environment
- Proficient computer literacy to include MS Office, Excel and Outlook
- Previous reservations experience
- Excellent planning, organising and prioritising skill
- High standard of attention to detail
- Ability to work under pressure within a team
- Excellent verbal communication skills

**Skills Needed**

Customer Relationship Management, Customer Service Telephony, Ability to Identify and Anticipate needs, Microsoft Office Suite

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.

Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep.

Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

**Company Benefits**

Vacation/Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments/products, Long service recognition, Free meals during shifts, Free parking/Discounted p

  • Reservations Agent

    3 days ago

    Belfast, United Kingdom Maldron Hotel Belfast City Full time

    **Reservations Agent** - Maldron Hotel Belfast City** **We have a fantastic new vacancy for Full time Reservations Agent in the excellent Maldron Belfast City** **Objective of the Role** Reporting to the Front Office Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations...

  • Reservations Agent

    3 days ago

    Belfast, United Kingdom Titanic Hotel Belfast Full time

    Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career? Currently we are looking for a Reservations Agent. At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. Titanic Hotel Belfast...

  • Reservations Agent

    7 months ago

    Belfast, United Kingdom Maldron Hotel Belfast City Full time

    **Reservations Agent** - Maldron Hotel Belfast City** **We have a fantastic new vacancy for Reservations Agent in the excellent Maldron Hotel Belfast City** **Objective of the Role** Reporting to the Front Office Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department...

  • Reservations Agent

    7 months ago

    Belfast, United Kingdom The iNUA Collection Full time

    **The Gasworks Hotel**, part of **The iNUA Collection**, is now looking for a **Reservations Agent** for a maternity cover to join a growing and enthusiastic team! **Main Responsibilities**: - Ensure that all reservations and front desk standards and procedures are adhered to and all guest billing and accounts are accurate whilst making sure that the team...

  • Reservations Agent

    7 months ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented Central Reservations Team location in...

  • Reservations Agent

    7 months ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented Central Reservations Team location in...

  • Reservations Agent

    7 months ago

    Belfast, United Kingdom The Gasworks Hotel Full time

    **Reservations Role Purpose**: To deliver friendly, efficient Guest service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new Guests. To ensure that all Reservations and front desk standards and procedures are adhered to and all guest billing and accounts are accurate whilst making sure that...

  • Group Reservations Agent

    7 months ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented Central Reservations Team location in...

  • Reservations Agent

    3 days ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Central Reservations Team. Under the leadership of our...

  • Reservations Agent

    4 days ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Central Reservations Team. Under the leadership of our...

  • Reservations Agent

    3 days ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Central Reservations Team. Under the leadership of...

  • Switchboard Agent

    1 day ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Central Reservations Team. Under the leadership of our...

  • Contact Centre Agent

    7 months ago

    Belfast, United Kingdom Industrial Temps Full time

    Our client, based in **Belfast,** are seeking a **Contact Centre Agent** to join their team. **Pay Rate**: £10.72 Per Hour + Holiday Pay **Hours Per Week**: 20 - 37 **Working Hours**: Must be flexible to work between Monday to Friday 7am - 7pm, Saturday & Sunday 8am - 6pm **Job Type**: Full Time or Part Time, Temporary **Job Duties**: - Answer all...

  • Guest Service Agent

    4 days ago

    Belfast, United Kingdom The Merchant Hotel Full time

    The 5* AA Red Star Merchant Hotel is a harmonious blend of Victorian grandeur and Art Deco inspired sleek modernity. Situated in the heart of Belfast city centre's historic Cathedral Quarter, the grandeur of the original Grade A listed building is complemented by an elegant Art Deco inspired wing with a multitude of exciting amenities. We have an excellent...

  • Booking Services Agent

    6 months ago

    Belfast, United Kingdom Hilton Belfast Full time

    **Booking Services Agent**: **Hilton Belfast**: **Salary**:£25625 per annum** **Job Type**:Permanent** **Hours**:Full-time** **Town**:Belfast***: Situated on the banks of the Lagan River, Hilton Belfast is close to everything you want to see and do in the city To provide an industry-leading rooms, conference and events booking experience by handling...