Hampton By Hilton

**About Us**

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

**What is the job?**

This is a crucial role within a dynamic and fast paced environment. Within this customer facing role you will be a key player in enhancing the guests experience and driving brand loyalty. This is a hands-on role playing a crucial part in the day-to-day running of front of house operations. You may at times assist other departments to ensure an excellent service is provided to our guests.

**Hours**:
32 hours per week

**Pay**:
Up to £11.18, depending on age

**What we offer**:

- Discounted hotel rates at six thousand hotels worldwide
- Recruit a Friend scheme
- Employee of the Month Award
- Health Care Cash Plan
- Increased annual leave with service
- Discounted rate at BodyScape Health Club, based at Crowne Plaza
- Andras Academy - Training & Development Programmes & progression opportunities within the Andras Hotels Group.
- Cycle to work Scheme

**About The Role**

**Your day to day**
- Welcome the guest with full attention and a warm smile
- Ask guest to fill in registration card and reconfirm guest booking in computer system with guest, i.e. no of nights stay, non-smoking room choice, rates etc.
- Check method of payment and take imprint of credit card or cash deposit (also take vouchers etc. if applicable). You are responsible for accounts of guests, which you have checked in
- Enquire if guest would like restaurant reservation, newspaper or wake up call, etc.
- Enquire if guest would like assistance with luggage
- Hand guest key/key card and indicate room number in discreet fashion and indicate location of lifts and restaurant
- Be familiar with sales and promotional activity and upsell at every possible opportunity
- Answer switchboard (where appropriate) in a speedy, professional manner with an appropriate greeting
- Liaise with reservations on a daily basis ensuring all relevant correspondence is at hand
- Ensure that all information is entered into Brilliant System in a correct and timely manner
- Ensure all reservations are accepted, recorded and confirmed (where appropriate) in accordance with company policy and in an efficient, courteous and professional fashion and file all correspondence accordingly
- Ensure the Housekeeping department is aware of all guest requests etc.
- Ensure all guest mail, faxes and messages are recorded accurately and passed to porters for prompt delivery
- Ensure all cash, charge, float and till procedures are carried out in accordance with company policy

**How do I deliver this?**

“Hamptonality” is a term that the brand uses to define the proactive, friendly service that Hampton hotel team members offer guests daily, aligning with the product and amenities at the hotels.

Each member of the Hampton team is committed to anticipating and fulfilling guests' needs and therefore always strive to be:

- **Friendly**: I always go out of my way to be friendly to my colleagues and to guests
- **Authentic**: I am authentic and true to the brand
- **Caring**: I am caring and compassionate, I am always eager to lend a helping hand
- **Thoughtful**: I am thoughtful and consider the best course of action
- **I find surprising ways to approach a challenge.**

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

**_ The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job._**

**Required Criteria**
- Experience within a Receptionist role
- Excellent communication and listening skills
- Customer service skills
- High level of IT proficiency

**Desired Criteria**
- Experience within the hospitality industry
- 5 GCSEs including English and Maths at grade C or above or equivalent qualification
- Proven experience with Front Office Management systems

**Skills Needed**

**About The Company**

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland.

Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfa