Hampton By Hilton

**About Us**

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

**What is the job?**

Our Food & Beverage team makes memories for our guest. The sights, sounds, scents and, importantly, service. As a F&B Team Member you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

**Rate of Pay**:Up to £11.82 per hour depending on age.

**Hours**: 32 hours per week

**What we offer**:

- Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape - Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy - Training and Development Programs and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme

**About The Role**

**Your day to day**
- Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest
- Own your Workstation - keep on top of supplies and equipment, and minimise waste
- Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
- Help create a safe space by following our safety procedures and wearing necessary protective equipment
- Be cleaner than clean - meet or exceed local cleanliness and hygiene laws
- Give guests a better experience by helping with any queries or advice
- Wear your uniform with pride
- Take on other ad-hoc duties when the whole team needs to pull together.

**How do I deliver this?**

“Hamptonality” is a term that the brand uses to define the proactive, friendly service that Hampton hotel team members offer guests daily, aligning with the product and amenities at the hotels.

Each member of the Hampton team is committed to anticipating and fulfilling guests' needs and therefore always strive to be:

- **Friendly**: I always go out of my way to be friendly to my colleagues and to guests
- **Authentic**: I am authentic and true to the brand
- **Caring**: I am caring and compassionate, I am always eager to lend a helping hand
- **Thoughtful**: I am thoughtful and consider the best course of action
- **I find surprising ways to approach a challenge.**

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

**_ The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job._**

**Required Criteria**
- Compliant - as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required
- Good communication and listening skills
- Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel.

**Desired Criteria**
- Experience within the hospitality industry
- Experience within a Food & Beverage/Waiting staff role
- Experience within a customer service role

**Skills Needed**

**About The Company**

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

**Company Culture**

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Chart