Call Centre Agent

5 days ago

Bradford, Bradford, United Kingdom Kings Security Full time
Job Title: Call Handler

Job Summary:

We are seeking a highly skilled Call Handler to join our team at Kings Security. As a Call Handler, you will be responsible for receiving and responding to incoming calls, providing excellent customer service, and ensuring that all calls are handled efficiently and effectively.

Key Responsibilities:
  • Receive and respond to incoming calls, providing accurate and timely information to customers.
  • Provide excellent customer service, ensuring that all customer interactions are positive and professional.
  • Handle customer complaints and concerns in a fair and efficient manner.
  • Work collaboratively with other team members to ensure that all calls are handled efficiently and effectively.
  • Stay up-to-date with company policies and procedures, and ensure that all calls are handled in accordance with these guidelines.
Requirements:
  • Excellent communication and customer service skills.
  • Ability to work well under pressure and handle multiple calls simultaneously.
  • Strong problem-solving skills and ability to think critically.
  • Ability to work collaboratively as part of a team.
  • Basic computer skills and ability to use software applications.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • Collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.

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