Operational Contact Centre Representative

24 hours ago


Bradford, Bradford, United Kingdom Yorkshire Water Full time
About the Role

We are seeking a highly motivated and customer-focused Operational Contact Centre Agent to join our team at Yorkshire Water. As a key member of our Customer Management Centre, you will play a vital role in providing exceptional customer service and resolving customer queries and issues.

Key Responsibilities
  • Provide operational resolution to customer queries and issues via phone, email, and social media
  • Work closely with colleagues to ensure customer satisfaction and resolve complex issues
  • Develop and maintain a deep understanding of customer needs and preferences
  • Utilize problem-solving skills to resolve customer issues and provide creative solutions
  • Collaborate with the team to achieve customer service targets and goals
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Basic IT skills and ability to learn new systems
What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. As a valued member of our team, you will receive comprehensive training and support to help you succeed in your role.

Yorkshire Water is committed to creating a diverse and inclusive environment that reflects the communities we serve. We welcome applications from candidates of all backgrounds and encourage you to apply if you are passionate about delivering exceptional customer service and making a difference in our customers' lives.



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