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Call Centre Agent

2 months ago

Bradford, Bradford, United Kingdom Kings Security Full time
Job Summary

We are seeking a highly skilled and experienced Call Handler to join our team at Kings Security. As a Call Handler, you will be responsible for receiving and responding to incoming calls, providing excellent customer service, and ensuring that all calls are handled efficiently and effectively.

Key Responsibilities
  • Receive and respond to incoming calls in a timely and professional manner
  • Provide excellent customer service, answering questions and resolving issues to the best of your ability
  • Use your knowledge of our systems and procedures to resolve calls efficiently and effectively
  • Work collaboratively with other team members to ensure that all calls are handled smoothly and efficiently
  • Stay up-to-date with all relevant policies and procedures, and ensure that you are aware of any changes or updates
Requirements
  • Excellent communication and customer service skills
  • Ability to work well under pressure and in a fast-paced environment
  • Strong problem-solving skills and ability to think critically
  • Ability to work collaboratively as part of a team
  • Basic computer skills and knowledge of Microsoft Office
Benefits
  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Supportive and collaborative work environment
  • Access to training and development opportunities
  • Recognition and reward for outstanding performance