Operational Contact Centre Representative

1 month ago

Bradford, Bradford, United Kingdom Yorkshire Water Full time
About the Role

We are seeking a highly motivated and customer-focused Operational Contact Centre Agent to join our team at Yorkshire Water. As a key member of our Customer Management Centre, you will play a vital role in providing exceptional customer service and resolving customer queries and issues.

Key Responsibilities
  • Provide operational resolution to customer queries and issues via phone, email, and social media
  • Work closely with colleagues to ensure customer satisfaction and meet business objectives
  • Develop and maintain a deep understanding of customer needs and preferences
  • Utilize problem-solving skills to resolve complex customer issues
  • Collaborate with internal stakeholders to ensure seamless customer experience
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in using computer systems and software
  • Adaptability and flexibility to work in a dynamic environment
What We Offer

As a valued member of our team, you will receive:

  • A comprehensive onboarding and induction program
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including a covering letter and CV, to [insert contact information].

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