Operational Contact Centre Representative

5 days ago


Bradford, Bradford, United Kingdom Yorkshire Water Full time
About the Role

We are seeking a highly skilled and enthusiastic Operational Contact Centre Agent to join our Customer Management Centre in Yorkshire Water. As a key member of our team, you will play a vital role in providing exceptional customer service and resolving customer queries and issues in a timely and professional manner.

Key Responsibilities
  • Provide operational resolution to customer queries and issues via phone, email, and social media
  • Work closely with colleagues to ensure customer satisfaction and meet business objectives
  • Develop and maintain a deep understanding of customer needs and preferences
  • Utilize problem-solving skills to resolve complex customer issues
  • Collaborate with internal stakeholders to ensure effective communication and issue resolution
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in using computer systems and software
  • Adaptability and flexibility to work in a dynamic environment
What We Offer

We offer a comprehensive onboarding and induction program, excellent training and development opportunities, and a competitive salary and benefits package. If you are passionate about delivering exceptional customer service and want to make a real difference in the lives of our customers, we encourage you to apply for this exciting opportunity.



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