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Hotel Operations Manager

4 weeks ago

London, Greater London, United Kingdom Beaverbrook Town House Full time

Beaverbrook Town House is seeking a seasoned and dedicated Hotel Operations Manager to oversee the day-to-day operations and lead a team committed to delivering exceptional guest experiences.

Responsibilities:

  • Inspire a culture of teamwork and professionalism across all departments.
  • Ensure operational excellence in Housekeeping, Maintenance, Guest Relations, Food and Beverage, and Events.
  • Drive continuous improvement through guest feedback analysis, proactive planning, and innovation.
  • Align with business goals and strategies.

Requirements:

  • Commercially astute with a strong understanding of luxury hospitality.
  • Proven leadership skills with the ability to motivate and empower staff.
  • Effective communicator who can engage with team members, guests, and external stakeholders.
  • Confident decision-maker with a focus on guest experience and service excellence.
  • Proven experience in a similar leadership role within a luxury property.

Benefits:

  • Competitive salary
  • Personal development support
  • Wide range of recognised qualifications and development opportunities
  • Discounted rates on Food and Beverage
  • 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
  • Pension
  • Life Insurance
  • Sick Pay
  • Long Service Awards
  • Earn up to £1000 for recommend a friend scheme
  • Cycle to work scheme
  • Uniforms
  • And other local benefits

We are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook Town House.