Twinings Tea Experience Manager
7 days ago
Twinings is a 300-year-old company that has become one of the world's most loved tea companies. Our passion for tea from bud to cup drives everything we do, and we've been working with some of our tea estates around the world since the early 18th Century. We're committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We seek to create a diverse, equitable & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
Job Summary:
We are seeking a highly skilled UK Wellbeing Drinks Sales Specialist to join our team at Twinings UK&I store in London. As a UK Wellbeing Drinks Sales Specialist, you will be responsible for supporting sales on the shop floor, enhancing customers' shopping experience through friendly and welcoming interactions, and showcasing our products and services. You will also assist the team from an operational standpoint, handling tills, bookings, deliveries, and maintaining the store's historic charm. Additionally, you will cover the shopfloor tea bar, brew, serve, and explain our wide array of teas to customers, as well as run Masterclasses in our bespoke Tasting Room. Your passion for tea and wellbeing drinks will shine through in your interactions with customers, and your ability to build relationships and collaborate with the team will be essential in this role.
Key Responsibilities:
* Support sales on the shop floor and enhance customers' shopping experience through friendly and welcoming interactions
* Assist the team from an operational standpoint, handling tills, bookings, deliveries, and maintaining the store's historic charm
* Cover the shopfloor tea bar, brew, serve, and explain our wide array of teas to customers
* Run Masterclasses in our bespoke Tasting Room
Requirements:
* Estimated salary: £25,000 - £35,000 per annum, depending on experience
* Bachelor's degree in a relevant field (e.g., business, marketing, hospitality)
* Minimum 1 year of experience in a customer-facing role
* Strong communication and teamwork skills
* Flexibility to adapt to changing situations
* Ability to work in a fast-paced environment
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