Lifetime Mortgage Case Manager

1 week ago


Reigate, Surrey, United Kingdom Stellar Select Limited Full time
Job Overview:

This is a challenging yet rewarding role as a Default Management Expert at Stellar Select Limited, requiring expertise in managing Lifetime Mortgage cases in default. Your skills in case management, risk-based decision-making, and customer service will be invaluable in guiding clients and their representatives through complex situations.

The salary for this position is £35,000 + a superior bonus and benefits package, providing a highly competitive compensation package.

Key responsibilities include:

  • Fostering strong working relationships with stakeholders, including Field Agents and Legal Advisors.
  • Providing guidance and oversight to third-party administrators managing default cases.
  • Making informed decisions related to post-completion activities and default management.
  • Collaborating with third-party administrators to manage default cases efficiently.
  • Resolving maintenance or contract breach issues, escalating for guidance where necessary.
  • Implementing appropriate actions for customers in breach of mortgage terms.
  • Supporting Mortgage Underwriting by addressing queries related to default management.
  • Developing and refining Lifetime Mortgage policies and procedures.

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