IT Support Professional
2 weeks ago
About the Role:
The successful candidate will be responsible for providing first-level support to clients, ensuring their productivity through effective use of the firm's IT systems. This role is focused on delivering a high-quality client service experience and continually improving the quality of the service delivered.
This position requires excellent technical skills, good communication skills, flexibility, and a team-oriented approach. The ideal candidate should be prepared to help when assistance is required, either within the same team or from other IT teams.
In this role, you will work closely with the IT support team to resolve technical issues and provide timely assistance to clients. Your excellent problem-solving skills and ability to communicate complex technical information in a clear and concise manner will be highly valued.
Essential Requirements:- A minimum of 12 months' experience working in an IT Service Desk environment, including direct experience in a 1st line support role.
- Strong understanding of Microsoft Desktop Operating Systems and Applications (Office 2013 essential).
- Experience with software installations, virus checking, and troubleshooting.
- Excellent client service skills and ability to demonstrate consistent and continuous high levels of client service.
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