Customer Service Representative

2 weeks ago


Bristol, United Kingdom Diligenta Full time
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound calls from customers about their life assurance, savings, investments, or pension plans.

Key Responsibilities
  • Provide exceptional customer service to customers over the phone, ensuring a seamless experience during critical moments.
  • Assist customers with planning for retirement, accessing investments, updating personal information, or supporting families during bereavements.
  • Work collaboratively with colleagues to resolve customer queries and concerns.
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
  • Meet or exceed performance targets and quality standards.
What We Offer
  • A competitive salary and annual discretionary bonus eligibility.
  • 31 days annual leave (including UK Bank Holidays).
  • Comprehensive training and development opportunities.
  • A supportive and inclusive work environment.
  • Opportunities for career growth and professional development.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to remain calm under pressure and work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficient in Microsoft Office (Word & Excel).
  • Ability to work in a team environment and adapt to changing priorities.
Language

English (en-US)



  • Bristol, United Kingdom Kent Recruitment Bureau Full time

    Bristol | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...


  • Bristol, Bristol, United Kingdom World Duty Free - WDF Full time

    {"title": "Customer Service Representative", "content": "At World Duty Free, we're looking for a skilled Customer Service Representative to join our team at Bristol Airport. As a Customer Service Representative, you will be the face of our brand, providing exceptional service to our customers and ensuring they have an enjoyable shopping experience.Key...


  • Bristol, Bristol, United Kingdom World Duty Free - WDF Full time

    {"title": "Customer Service Representative", "content": "At World Duty Free, we're looking for a skilled Customer Service Representative to join our team at Bristol Airport. As a Customer Service Representative, you will be the face of our brand, providing exceptional service to our customers and ensuring they have an enjoyable shopping experience.Key...


  • Bristol, United Kingdom Gio Consulting Full time

    **Company Overview**: An opportunity has arisen for a Customer Service Representative position in Bristol City Centre. We are seeking a dedicated individual to join our team in delivering excellent service and ensuring customer satisfaction. **Position: Customer Service Representative** **Location**: Bristol City Centre, UK We are looking for a proactive...


  • Bristol, Bristol, United Kingdom One Retail Full time

    About One RetailOne Retail is a leading retail company that values its customers and strives to deliver exceptional experiences. We are committed to fostering a culture that respects and celebrates individuality, and we want our colleagues to feel valued and empowered to reach their full potential.Job SummaryWe are seeking a highly motivated and enthusiastic...


  • Bristol, Bristol, United Kingdom 4Sight Full time

    Job Title: Customer Service RepresentativeCompany: 4SightJob Type: Full-timeLocation: BristolAbout Us:4Sight is a dynamic and innovative company committed to delivering outstanding customer service and support. We are seeking a motivated and customer-focused Customer Service Representative to join our team in Bristol.Job Description:As a Customer Service...


  • Bristol, Bristol, United Kingdom 4Sight Full time

    Job Title: Customer Service RepresentativeCompany: 4SightJob Type: Full-timeLocation: BristolAbout Us:4Sight is a dynamic and innovative company committed to delivering outstanding customer service and support. We are seeking a motivated and customer-focused Customer Service Representative to join our team in Bristol.Job Description:As a Customer Service...


  • Bristol, United Kingdom Kordian Full time

    **Job Title: Customer Service Representative** **Company: Kordian** **Location: Swindon, UK** Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, Kordian wants you to join our dynamic team as a Customer Service Representative in Swindon! **About Kordian**: At...


  • Bristol, Bristol, United Kingdom Nuffield Health Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeNuffield Health Bristol Hospital is seeking a skilled Customer Service Representative to join our team. As a key member of our sales and business development team, you will be responsible for handling customer enquiries, providing timely and appropriate advice, and...


  • Bristol, Bristol, United Kingdom Nuffield Health Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeNuffield Health Bristol Hospital is seeking a skilled Customer Service Representative to join our team. As a key member of our sales and business development team, you will be responsible for handling customer enquiries, providing timely and appropriate advice, and...


  • Bristol, United Kingdom RSG PLC Full time

    **Customer Service Representative - Bristol** Customer Service Representative** **Up to £21,500 per year** **Mon-Friday, 9am-5pm** **Bristol Lake view, Bristol, BS34 8SW** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is...


  • Bristol, United Kingdom Diligenta Full time

    **Salary**: From £21500-£21500 **Customer Service Representative - Bristol**: **Customer Service Representative** **Up to £21,500 per year** **Monday-Friday, 9am-5pm** **Bristol Lake view, Bristol, BS34 8SW** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact...


  • Bristol, United Kingdom Diligenta Full time

    **Customer Service Representative - Bristol** Customer Service Representative** **Up to £21,500 per year** **Monday-Friday, 9am-5pm** **Bristol Lake view, Bristol, BS34 8SW** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping...


  • Bristol, United Kingdom Diligenta Full time

    **Customer Service Representative - Bristol** Customer Service Representative** **Up to £21,500 per year** **Mon-Friday, 9am-5pm** **Bristol Lake view, Bristol, BS34 8SW** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay...


  • Bristol, Bristol, United Kingdom SSP Group Full time

    About the RoleCustomer Service Representative at SSP GroupJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at SSP Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our...


  • Bristol, Bristol, United Kingdom SSP Group Full time

    About the RoleCustomer Service Representative at SSP GroupJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at SSP Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our...


  • Bristol, Bristol, United Kingdom Nuffield Health Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Front of House team at Nuffield Health. As a Customer Service Representative, you will be the first point of contact for our members and visitors, providing a warm and welcoming experience.Key Responsibilities:Provide exceptional customer service to...


  • Bristol, Bristol, United Kingdom Nuffield Health Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Front of House team at Nuffield Health. As a Customer Service Representative, you will be the first point of contact for our members and visitors, providing a warm and welcoming experience.Key Responsibilities:Provide exceptional customer service to...


  • Bristol, Bristol, United Kingdom World Duty Free - WDF Full time

    {"title": "Customer Service Representative", "content": "At World Duty Free, we're looking for a skilled Customer Service Representative to join our team at Bristol Airport. As a Customer Service Representative, you will be the face of our brand, providing exceptional service to our customers and ensuring they have an enjoyable shopping experience.Key...


  • Bristol, Bristol, United Kingdom World Duty Free - WDF Full time

    {"title": "Customer Service Representative", "content": "At World Duty Free, we're looking for a skilled Customer Service Representative to join our team at Bristol Airport. As a Customer Service Representative, you will be the face of our brand, providing exceptional service to our customers and ensuring they have an enjoyable shopping experience.Key...