GP Reception Manager

3 weeks ago

Dagenham, Greater London, United Kingdom Heathway Medical Centre Full time

About the Role

Heathway Medical Centre is seeking an experienced and dynamic Reception Manager to lead our reception team in delivering outstanding patient care. As the primary point of contact for patient inquiries, you will ensure all patients are greeted and assisted with professionalism and care.

Main Responsibilities

  • Leadership & Management: Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale.
  • Patient-Focused Care: Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
  • Appointment & Workflow Management: Expertly manage the appointment system, ensuring efficient patient flow and timely service.
  • Staff Development: Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.
  • IT & Admin Expertise: Utilize and oversee systems like EMIS, ensuring data accuracy and efficient processing of patient information.
  • Collaboration: Work closely with the Practice Manager, clinical teams, and external partners, ensuring all updates and processes are smoothly communicated and implemented.
  • Quality Control: Maintain high standards of patient service, managing feedback, and continuously improving procedures.

About Us

At Heathway Medical Centre, we don't just see patients - we care for a community. Our modern and progressive approach ensures our staff can work efficiently and focus fully on delivering the best possible care. With incoming calls outsourced from 8:00am to 1:00pm daily, our reception team can focus on patients without distraction. We're looking for a passionate, organized, and proactive Reception Manager who's ready to take on a pivotal role in leading our team.

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