GP Reception Team Lead

7 days ago

Dagenham, Greater London, United Kingdom Heathway Medical Centre Full time

Job Summary

Heathway Medical Centre is seeking a skilled and experienced Reception Manager to lead our reception team in delivering exceptional patient care. The successful candidate will be responsible for overseeing the daily operations of the reception area, ensuring efficient workflows, and maintaining high standards of service.

Main Responsibilities

  • Leadership & Management: Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale.
  • Patient-Focused Care: Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
  • Appointment & Workflow Management: Expertly manage the appointment system, ensuring efficient patient flow and timely service.
  • Staff Development: Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.
  • IT & Admin Expertise: Utilize and oversee systems like EMIS, ensuring data accuracy and efficient processing of patient information.
  • Collaboration: Work closely with the Practice Manager, clinical teams, and external partners, ensuring all updates and processes are smoothly communicated and implemented.
  • Quality Control: Maintain high standards of patient service, managing feedback, and continuously improving procedures.

About Us

At Heathway Medical Centre, we prioritize patient care and community well-being. Our modern approach enables our staff to work efficiently and focus on delivering exceptional care. With incoming calls outsourced, our reception team can focus on patients without distraction. We're seeking a passionate, organized, and proactive Reception Manager to lead our team.

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