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Client Service Trainer

2 months ago

Sheffield, Sheffield, United Kingdom Aon Full time

About the Role

Aon is seeking a highly skilled Client Service Trainer to join our team. As a Client Service Trainer, you will be responsible for improving the colleague experience at Aon by developing talent at all levels to maximize our potential.

Key Responsibilities

  • Develop and implement training programs to enhance colleague skills and knowledge.
  • Design and deliver training sessions on industry changes and projects, such as GMP and Pensions Dashboards.
  • Analyze performance and quality data to drive training and performance priorities.
  • Provide mentor support to managers and junior colleagues.
  • Support performance feedback conversations and gather 360 feedback on colleague performance.
  • Work with Team Managers to ensure completion of skills matrices and ensure plans are in place to expand knowledge.
  • Support the goal setting process and end of year performance process.
  • Provide regular feedback and reporting to local management teams.
  • Assist the management teams to improve processing times and productivity.
  • Support the recruitment process and assist with attracting the best external talent.
  • Support the transition of work between locations and ensure processes and best practice are captured in a clear and concise format.
  • Support colleagues to attain professional qualifications.

Requirements

  • Experience in pensions is preferred but not essential.
  • A background in coaching, mentoring, colleague development would be highly beneficial.
  • Proven record of problem solving and a strong focus on solutions and delivery.
  • Highly organized and able to demonstrate keen attention to record keeping.
  • Proven examples of successfully implementing change solutions with results.
  • Experience of performance management using data analytics.

About Aon

Aon is a global professional services firm that helps clients make better decisions to protect and enrich the lives of people around the world. We are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What We Offer

In addition to our comprehensive benefits package, we encourage a diverse workforce and offer a variety of working style solutions. We recognize that flexibility goes beyond just the place of work, and we are all for it. We call this Smart Working