Client Service Development Specialist
1 month ago
About the Role
We are seeking a highly skilled and experienced Client Service Trainer to join our team at Aon. As a Client Service Trainer, you will be responsible for improving the colleague experience at Aon by developing talent at all levels to maximize our potential.
Key Responsibilities
- Develop and implement training programs to enhance colleague skills and knowledge.
- Design and deliver training sessions on industry changes and projects, including GMP and Pensions Dashboards.
- Analyze performance and quality data to drive training and performance priorities.
- Provide mentor support to managers and junior colleagues.
- Support performance feedback conversations and gather 360 feedback on colleague performance.
- Work with Team Managers to ensure completion of skills matrices and ensure plans are in place to expand knowledge.
- Support the recruitment process and assist with attracting the best external talent.
What We Offer
Aon is a dynamic and inclusive organization that values diversity and promotes a culture of trust and respect. We offer a comprehensive benefits package, flexible working arrangements, and opportunities for professional growth and development.
Requirements
- Experience in pensions is preferred but not essential.
- A background in coaching, mentoring, and colleague development would be highly beneficial.
- Proven record of problem-solving and a strong focus on solutions and delivery.
- Highly organized and able to demonstrate keen attention to record keeping.
- Proven examples of successfully implementing change solutions with results.
- Experience of performance management using data analytics.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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