Client Service Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom NatWest Group Full time
Customer Service & Operations Analyst

We're seeking a skilled Customer Service & Operations Analyst to join our Lending Operations team at NatWest Group. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and driving business improvements.

Key Responsibilities
  • Investigate and respond to customer queries, escalating issues to other teams as necessary.
  • Develop and maintain a deep understanding of customer needs and stakeholder expectations.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
  • Support the development and maintenance of business continuity plans.
  • Participate in initiatives to enhance customer service, processes, and procedures.
Requirements
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Knowledge of the financial services industry and its customers.
  • Understanding of banking products, processes, and systems.
  • Proficiency in Microsoft Office, particularly Word and Excel.

We're looking for a motivated and detail-oriented individual who can thrive in a fast-paced environment. If you're passionate about delivering exceptional customer experiences and driving business improvements, we'd love to hear from you.



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