Client Services Manager
7 days ago
We are seeking an experienced and compassionate Client Services Manager to oversee the smooth operational delivery of our rehoming services at our Sheffield rehoming, advice and behaviour unit. As Assistant Manager – Client Services, you will play a vital role in ensuring the right pet is placed in the right service, in the quickest amount of time, and our clients, pets and people receive excellent care throughout the admission and adoption stages of the rehoming process.
Key Responsibilities- Lead a dynamic team committed to providing exceptional client care and make informed decisions that prioritise pet welfare and deliver outstanding rehoming services.
- Enhance our clients' experiences, ensuring every interaction is positive, efficient, and upholds our high standards.
- Take charge of client service reporting, collaborating closely with the centre's senior leadership team to understand pet throughflow and client journey satisfaction.
- Manage enquiries from the public wishing to relinquish pets, prioritising admissions, promoting pets in care, and facilitating successful adoptions.
- Experience of working in a rescue welfare environment.
- Significant experience of managing a team.
- Experience in delivering high-level client service.
- Experience of working in a fast-paced environment.
- High standard of verbal and written communication.
- Proven decision-making ability.
- Current full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross Values.
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897. We provide veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations and pet bereavement support for those who have lost their beloved pet companion.
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
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