Customer Development Manager
4 weeks ago
Job Title: Customer Development Manager
Location: Home based, with frequent travel across the UK
Contract: 1 Year Fixed Term Contract (with potential extension)
Overview:
HRA Global is seeking a highly skilled Customer Development Manager to join our team. As a key member of our team, you will work closely with our client to drive new business opportunities and sales growth in the dairy sector.
Purpose of the Job:
The Customer Development Manager will play a pivotal role in expanding our client's international dairy brand footprint across the UK. Your key responsibilities will include:
- Developing new business opportunities: Identify and evaluate new distribution channels and retail opportunities to expand market reach and increase brand presence.
- Growing market share: Identify and develop growth opportunities within the UK market by expanding into new territories and developing strategic partnerships with key customers.
- Managing key national and regional accounts: Proactively seek out and establish relationships with potential new customers to expand our customer base and increase revenues.
- Creating and executing business strategies: Develop and implement bespoke account plans and activation programmes for key customers, focusing on long-term partnership growth and profitability.
- Negotiating commercial deals: Lead commercial negotiations with customers to ensure mutually beneficial agreements that maximize profit margins while meeting customer needs.
- Analyzing sales data: Regularly analyze sales performance data to identify trends, measure the success of promotional activities, and inform decision-making for future business development.
- Ensuring strong margins: Monitor pricing, promotional investments, and cost structures to ensure margins are optimized while staying competitive in the marketplace.
- Building and maintaining relationships: Build and maintain strong relationships with both internal and external stakeholders, ensuring the highest levels of customer satisfaction and collaboration.
- Cross-functional collaboration: Work closely with internal teams, including marketing, supply chain, and product development, to ensure alignment and effective delivery of account objectives.
Requirements:
Experience and Skills:
- National Account Management Experience: Demonstrated success in managing large national and regional accounts, ideally within the FMCG or dairy sector.
- Strategic Planning: Strong experience in developing and executing strategic account plans that deliver against sales, profitability, and growth targets.
- Sales and Negotiation Expertise: Proven track record of negotiating and securing commercial deals, with the ability to build win-win partnerships.
- Commercial Acumen: Strong understanding of key business drivers and ability to analyze financial data to inform commercial decisions.
- Customer Relationship Management: Demonstrated ability to build and maintain effective, long-term relationships with key customers at all levels of the business.
- Excellent Communication Skills: Clear and persuasive communicator, both written and verbal, with strong presentation and influencing skills.
- Analytical Thinking: Strong analytical skills with the ability to interpret sales data, identify trends, and make data-driven recommendations.
- Resilience, Tenacity and Perseverance: Demonstrated ability to influence and build new relationships, overcoming challenges and setbacks to drive successful outcomes.
- Adaptability and Flexibility: Able to work in a fast-paced, dynamic environment with a willingness to travel across the UK as required.
- Cross-functional Collaboration: Comfortable working with internal teams across various functions (sales, marketing, supply chain) to deliver against customer needs.
- Self-Motivated and Goal-Oriented: Able to work independently, remotely, and as part of a team, with a focus on achieving and exceeding targets.
- Travel Requirement: Willingness to travel extensively across the UK, including frequent overnight stays where necessary.
Preferred Qualifications:
- Experience in FMCG sector: Essential (experience in dairy sector is desirable but not essential).
- Bachelor's degree in Business, Marketing, or a related field: (or equivalent experience).
- Certifications: Such as Strategic Sales Management, Business Analytics, Negotiation Mastery or Communication are desirable but not essential.
How to Apply:
Please submit your CV and a covering letter outlining your suitability for the role.
Interview Date: Available to interview w/c 2nd December for a January start.
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