Customer Development Manager

7 days ago

City of Westminster, Greater London, United Kingdom HRA GLOBAL Full time
Job Description

Job Title: Customer Development Manager

Location: Home based, with frequent travel across the UK

Contract: 1 Year Fixed Term Contract (with potential extension)

Overview:

HRA Global is seeking a highly skilled Customer Development Manager to join our team. As a key member of our team, you will work closely with our client to drive new business opportunities and sales growth in the dairy sector.

Purpose of the Job:

The Customer Development Manager will play a pivotal role in expanding our client's international dairy brand footprint across the UK. Your key responsibilities will include:

  • Developing new business opportunities: Identify and evaluate new distribution channels and retail opportunities to expand market reach and increase brand presence.
  • Growing market share: Identify and develop growth opportunities within the UK market by expanding into new territories and developing strategic partnerships with key customers.
  • Managing key national and regional accounts: Proactively seek out and establish relationships with potential new customers to expand our customer base and increase revenues.
  • Creating and executing business strategies: Develop and implement bespoke account plans and activation programmes for key customers, focusing on long-term partnership growth and profitability.
  • Negotiating commercial deals: Lead commercial negotiations with customers to ensure mutually beneficial agreements that maximize profit margins while meeting customer needs.
  • Analyzing sales data: Regularly analyze sales performance data to identify trends, measure the success of promotional activities, and inform decision-making for future business development.
  • Ensuring strong margins: Monitor pricing, promotional investments, and cost structures to ensure margins are optimized while staying competitive in the marketplace.
  • Building and maintaining relationships: Build and maintain strong relationships with both internal and external stakeholders, ensuring the highest levels of customer satisfaction and collaboration.
  • Cross-functional collaboration: Work closely with internal teams, including marketing, supply chain, and product development, to ensure alignment and effective delivery of account objectives.

Requirements:

Experience and Skills:

  • National Account Management Experience: Demonstrated success in managing large national and regional accounts, ideally within the FMCG or dairy sector.
  • Strategic Planning: Strong experience in developing and executing strategic account plans that deliver against sales, profitability, and growth targets.
  • Sales and Negotiation Expertise: Proven track record of negotiating and securing commercial deals, with the ability to build win-win partnerships.
  • Commercial Acumen: Strong understanding of key business drivers and ability to analyze financial data to inform commercial decisions.
  • Customer Relationship Management: Demonstrated ability to build and maintain effective, long-term relationships with key customers at all levels of the business.
  • Excellent Communication Skills: Clear and persuasive communicator, both written and verbal, with strong presentation and influencing skills.
  • Analytical Thinking: Strong analytical skills with the ability to interpret sales data, identify trends, and make data-driven recommendations.
  • Resilience, Tenacity and Perseverance: Demonstrated ability to influence and build new relationships, overcoming challenges and setbacks to drive successful outcomes.
  • Adaptability and Flexibility: Able to work in a fast-paced, dynamic environment with a willingness to travel across the UK as required.
  • Cross-functional Collaboration: Comfortable working with internal teams across various functions (sales, marketing, supply chain) to deliver against customer needs.
  • Self-Motivated and Goal-Oriented: Able to work independently, remotely, and as part of a team, with a focus on achieving and exceeding targets.
  • Travel Requirement: Willingness to travel extensively across the UK, including frequent overnight stays where necessary.

Preferred Qualifications:

  • Experience in FMCG sector: Essential (experience in dairy sector is desirable but not essential).
  • Bachelor's degree in Business, Marketing, or a related field: (or equivalent experience).
  • Certifications: Such as Strategic Sales Management, Business Analytics, Negotiation Mastery or Communication are desirable but not essential.

How to Apply:

Please submit your CV and a covering letter outlining your suitability for the role.

Interview Date: Available to interview w/c 2nd December for a January start.

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