Donor Care Events and Pledge Management Lead

1 week ago


Manchester, United Kingdom READ Foundation Full time
Job Summary

We are seeking a highly skilled Donor Care Events and Pledge Management Lead to join our team at READ Foundation. As a key member of our Donor Care department, you will play a critical role in managing our pledge activities, ensuring seamless donor engagement and support.

About the Role

This is an exciting opportunity for a results-driven professional to lead our Pledge Team, overseeing daily operations, monitoring performance against set KPIs, and providing training, coaching, and support to team members.

You will be responsible for managing all aspects of donation processing, including donations arising from UK and international fundraising events, handling pledge forms, processing contributions, and conducting courtesy calls.

In addition, you will work closely with fundraisers, conduct weekly meetings to discuss progress, tasks, and succession planning, and serve as a liaison between the Donor Care and Fundraising teams.

Responsibilities
  • Lead the Pledge Team, including monitoring performance against set KPIs and overseeing daily operations.
  • Manage all aspects of donation processing, including donations arising from UK and international fundraising events.
  • Handle pledge forms, process contributions, and conduct courtesy calls.
  • Work closely with fundraisers, conducting weekly meetings to discuss progress, tasks, and succession planning.
  • Serve as a liaison between the Donor Care and Fundraising teams.
Requirements

To succeed in this role, you will need:

  • At least 1 year of experience within a charity or similar non-profit environment.
  • Minimum of 1 year of customer service experience in a contact centre.
  • Previous experience in juggling a demanding workload.
  • Proven track record in achieving targets.
  • Experience in staff management and leadership required.
  • Proficiency in data exporting, analysis, and reporting required.
What We Offer

We offer a competitive salary range of £27,000 per annum, 32 days annual leave, awards for employee of the year, investment in training and professional growth, occupational pension scheme, and health cash plan.

We are committed to diversity and equality of opportunity in all aspects of our work, along with encouraging a healthy work-life balance.


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