Charity Donor Support Advisor
3 days ago
**Job Summary:** Charity Donor Support Advisor
We are seeking a skilled Charity Donor Support Advisor to join our team at READ Foundation. As a key member of our fundraising team, you will be responsible for providing exceptional support to our valued donors, ensuring their needs are met and exceeded.
The successful candidate will have excellent communication skills, both written and verbal, and the ability to work independently as well as part of a team. A strong understanding of the charity sector and experience in donor relations is essential.
The salary for this role is £12 per hour, and we estimate that the total annual salary would be around £25,000 based on a 40-hour workweek.
Key Responsibilities:
- Maintain the accuracy and currency of the fundraising database
- Ensure strict adherence to GDPR regulations, promptly responding to donor preferences across communication channels
- Facilitate communication with donors on various topics, such as missed donations, renewals, and pledges via multiple communication methods
Requirements:
- Minimum 1 year of experience in a charity or customer service environment
- Proficiency in CRM systems, with demonstrated expertise in Salesforce highly desirable
- Experience in accurate data entry and managing multiple tasks while prioritizing complex workloads
Benefits:
- National Living Wage Employer
- Ongoing training and support to ensure personal and professional growth
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