Frontline Customer Experience Associate

2 days ago


Hart, United Kingdom Austin Fraser Full time
Business Analyst Position

We have an exciting opportunity for a Business Analyst to join our customer service team. As a key player in our business operations, you will be responsible for coordinating various activities to ensure smooth service delivery and customer satisfaction.

Main Tasks:
  1. Manage customer interactions through phone calls and schedule appointments for both domestic and commercial clients.
  2. Schedule engineers using our company's database system, ensuring timely delivery of services.
  3. Process purchase orders with suppliers and track the arrival of replacement parts according to engineer schedules.
  4. Address customer enquiries in a timely and professional manner.
  5. Conduct administrative tasks such as email management, filing, and document creation.
Required Skills and Qualifications:
  1. Experience with MS Office applications, particularly Excel.
  2. Excellent organisational, communication, and time-management skills.
  3. Ability to multitask and work under pressure.
  4. Valid driver's license.
Work Schedule:

Full-time, Monday-Friday, 8am-5pm.

Salary Range:

$45,000 - $55,000 per annum.



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