Incident Resolution Expert

14 hours ago


Manchester, United Kingdom AJ Bell Management Limited Full time

We are looking for an Incident Resolution Expert to join our IT team at AJ Bell Management Limited. As a key member of the IT Application Support Team, you will be responsible for investigating and resolving system incidents reported via the Service Desk, with a focus on delivering high-quality IT services to our customers.

The successful candidate will have a strong analytical mindset and excellent technical skills, with experience working within a Change and Release framework and Windows Server administration. A good working knowledge of SQL and/or PowerShell scripting is essential, as well as proficiency in Atlassian products such as Jira, Confluence, BitBucket, and OpsGenie.

We offer a competitive salary of £35,000 per annum, plus a generous holiday allowance increasing up to 31 days with service, plus bank holidays. You will also receive a discretionary bonus, contributory pension scheme, and dedicated time for proof-of-concepts and assessing new tech.

As an Incident Resolution Expert at AJ Bell Management Limited, you will have the opportunity to work on a fast-paced and dynamic programme of change, with a focus on delivering high-quality IT services to our customers. If you are methodical and able to challenge appropriately, we encourage you to apply for this exciting role.



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