Operational Technology Incident Resolution Specialist
3 weeks ago
About the Role:
The National Highways team is seeking an experienced Operational Technology Incident Resolution Specialist to join our Technology Operations Centre (TOC). As a key member of our team, you will be responsible for managing incidents related to our Operational Technology roadside devices that operate and monitor the Strategic Road Network (SRN).
As an escalation point from our TOC Incident Analysts, you will support the management of our TOC service to achieve national standards. This includes collaborating with internal teams to resolve incidents efficiently, ensuring minimal disruption to our services.
Key Responsibilities:
- Manage and resolve incidents within the TOC relating to Operational Technology roadside devices
- Act as an escalation point for TOC Incident Analysts, providing guidance and support
- Collaborate with internal teams to ensure efficient incident resolution
We are looking for an individual with excellent problem-solving skills, who can work effectively in a fast-paced environment. If you have a strong background in IT or a related field, we encourage you to apply for this exciting opportunity.
Salary:
We offer a competitive salary ranging between £40,000 - £60,000 per annum, depending on experience.
Benefits:
- A comprehensive benefits package including pension scheme, life assurance, and health insurance
- Ongoing training and development opportunities to enhance your career
- A dynamic and supportive work environment
At National Highways, we value diversity and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and supported. We welcome applications from individuals with diverse backgrounds and perspectives.
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