Major Incident Manager

3 months ago

Manchester, United Kingdom Cognizant Full time

Excellent opportunity for an Incident Manager to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.

KEY RESPONSIBILITIES

  • Responsible to Assess business impact and urgency, declare Major Incident or trigger business continuity procedures or disaster recovery invocation scripts.
  • To Manage the process of the service restoration or impact reduction.
  • Ensures that cross - Major incidents are resolved effectively securing end-to-end Service Level Agreement and Service Management.
  • To Cooperate with various tower leads, Incident Managers and Regional/Global Change Managers
  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
  • Remediate deviation of a process for its particular division/department
  • Responsible for communicating with various stake holders & shipping IT Communication.
  • Point of contact for all Major Incidents
  • Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
  • Monitor the incidents to ensure that the Service Level Agreement are respected
  • Identify, initiate, schedule and conduct incident reviews
  • Ensure the closure of all resolved and end-user confirmed Incident records
  • Provide guidance to the Incident Process Coordinators
  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

ESSENTIAL SKILLS

  • Good understanding of Incident, Knowledge, Problem and Change Management (ITIL)
  • Experience in Production Support role either infrastructure or application based.
  • Willingness to learn continuously evolving company & industry specific applications, technology, and terminology.
  • Demonstrated ability & desire to provide first-rate customer service.
  • Good Communication and Problem-Solving Skills, Experienced in VIP user’s support.
  • Excellent organizational & time management skills with strong attention to detail
  • Cooperates with various tower leads, Incident Managers, and Regional/Global Change Managers.
  • Pro-actively Identify operational issues and drive resolution working directly with the client and Tower leads.

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.

  • Major Incident and Problem Manager

    3 weeks ago

    Manchester, United Kingdom The Ardonagh Group Full time

    Responsible for managing the major incident process for urgent and high business impacting incidents, ensuring that customer communications, triage, 3rd party escalations and service resolution are all managed with urgency, care & professionalism. The Major Incident & Problem Manager is responsible for owning incident and problem resolution, working...

  • Major Incident Manager

    2 months ago

    Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for an Incident Manager to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Major Incident Manager

    3 months ago

    Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for an Incident Manager to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Major Incident Manager

    3 months ago

    Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for an Incident Manager to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Major Incident Manager

    3 months ago

    Manchester Area, United Kingdom Cognizant Full time

    Excellent opportunity for an Incident Manager to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Major Incident Manager

    3 months ago

    Manchester Area, United Kingdom Cognizant Full time

    Excellent opportunity for an Incident Manager to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Major Incident Manager

    3 months ago

    Manchester Area, United Kingdom Cognizant Full time

    Excellent opportunity for an Incident Manager to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Head of Business Continuity and Major Incident

    7 months ago

    Manchester, United Kingdom Manchester Metropolitan University Full time

    Our estates professionals are involved with strategic asset management, business continuity, security, estates development and management. With a £400m estates investment plan, our team is passionate about transformation, sustainability and improving not only our campus but the contribution we make to our city. **Role and responsibilities**: - Collaborate...

  • Incident Management Specialist

    4 weeks ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    We are now recruiting for an Incident Management Specialist to lead dynamic teams and help deliver incident resolution.About the Company:AJ Bell Management Limited is a leading investment platform business in the UK, offering an award-winning range of solutions that cater to everyone, from professional financial advisers to DIY investors.The successful...

  • Incident and Problem Management Lead

    3 weeks ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    About the Role:We are recruiting an IT Incident and Problem Manager to join our team and contribute to delivering incident resolution. This is a dynamic role that requires a strong leader who can manage teams and drive Problem Management to reduce business risk through repeat incidents.The successful candidate will have experience of acting within mature...

  • Cloud Incident Resolution Lead

    4 weeks ago

    Manchester, United Kingdom Cognizant Full time

    We offer a highly competitive estimated salary range of $90,000 - $140,000 per year.About the JobThis role is an excellent opportunity to join Cognizant's Infrastructure Services practice as an Incident Manager. The successful candidate will be responsible for ensuring the effective resolution of cross-major incidents while maintaining end-to-end SLA and...

  • Incident Response Manager

    1 month ago

    Manchester, United Kingdom NCC Group Full time

    Job Title: Incident Response ManagerNCC Group is seeking an experienced Incident Response Manager to join our team. This demanding role offers a salary of $140,000 - $170,000 per annum, based on experience.About the Role:This critical position involves serving as the primary point of contact for potential security incident escalation during significant...

  • Incident Resolution Manager

    3 weeks ago

    Manchester, United Kingdom TEKsystems Full time £19 - £20

    Job Title: Incident Resolution ManagerSalary: £00 per hour (Contract)About the Job:We are seeking an experienced Incident Resolution Manager to join our team. In this role, you will be responsible for resolving escalated tickets, managing incidents, and providing exceptional support to our clients. You will work closely with cross-functional teams to ensure...

  • Incident Support Specialist

    7 months ago

    Manchester, United Kingdom Fournet Full time

    In addition our Service Desk is developing as a technical T1 team and you will be tasked with 1st line management of incidents and move adds and changes with support from T2 & T3. The pathway for this role is to develop and become one of our technical product specialists. About Us: FourNet is one of the fastest growing technology businesses in the UK;...

  • Major Projects Surveyor

    7 months ago

    Manchester, United Kingdom MB Group Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Major Projects Surveyor**. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership and due to continuing growth, are looking to add an all-round **Major Projects Surveyor** to...

  • Incident and Problem Management Specialist

    1 month ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    Award-winning AJ Bell Management Limited is looking for an experienced IT Incident and Problem Manager to join our team. This is an exciting opportunity to take control of people's financial futures by delivering incident resolution and driving Problem Management.Key Responsibilities:Leading dynamic teams to deliver incident resolutionEnsuring root cause...

  • National Highways Incident Manager

    3 weeks ago

    Manchester, United Kingdom National Highways Full time

    Job OverviewWe are seeking a skilled TOC Incident Manager to join our team at National Highways.This role is responsible for the management of incidents within the Technology Operations Centre (TOC) related to Operational Technology roadside devices that operate and monitor the Strategic Road Network (SRN).

  • Critical Incident Advisor

    7 months ago

    Manchester, United Kingdom Mitie Full time

    **Job Overview**: - Contract type: - Full Time (9 Month Contract) - Hours: 40 (Mon-Fri from 07:30AM - 16:30PM) - Location: Atlas Business Park, Pacific House, Simonsway, Wythenshawe, Manchester, Greater Manchester, England, M22 5PR Are you seeking a career Mitie TSOC? Look no further! We are recruiting for a dynamic and positive Critical Incident Advisor...

  • Security Operations

    2 weeks ago

    Manchester, United Kingdom Jumar Solutions Full time

    **Security Operations & Incident Management Consultant**: Security Operations & Incident Management Consultant 6 months Hybrid Working/1-2 days onsite in Manchester £700 per day working inside iR35 Jumar is currently recruiting a Security Operations & Incident Management Consultant to join a Central Government client based in Manchester for an initial 6...

  • Incident Administrator

    7 months ago

    Manchester, United Kingdom NHS Professionals Full time

    **Job Title**:Incident Administrator **Trust Location**:Greater Manchester Mental Health NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Greater Manchester Mental Health NHS Foundation Trust is the place for you. **About the Trust** The Trust is one of the largest...