Cloud Incident Resolution Lead

3 weeks ago


Manchester, United Kingdom Cognizant Full time

We offer a highly competitive estimated salary range of $90,000 - $140,000 per year.

About the Job

This role is an excellent opportunity to join Cognizant's Infrastructure Services practice as an Incident Manager. The successful candidate will be responsible for ensuring the effective resolution of cross-major incidents while maintaining end-to-end SLA and Service Management standards.

Responsibilities:
  1. Resolve cross-major incidents through effective collaboration with stakeholders and efficient use of resources.
  2. Matrix manage people, processes, and resources, including third-party vendors, to ensure conflict-free resolution.
  3. Accountable for implementing workarounds or permanent fixes to resolve outages.


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