Software Support Analyst
5 days ago
Company Overview
AJ Bell Management Limited is a fast-moving company delivering a varied and rapid programme of change in the Technology Services department. The successful candidate will be part of a dynamic team responsible for ensuring that systems remain fully functional.
Job Description
- Incident resolution (including Major Incidents) of requests adhering to agreed SLAs
- Ownership of technical problems and see through to resolution, even when passed to third parties
- Root cause analysis
- Monitoring and capacity management
- Involvement in Service Improvement initiatives
- Documentation of procedures & policies
- On-call support once appropriately trained
- Out of hours support as required by the business
- Upgrade / administer applications within the MAS remit
Required Skills and Qualifications
- Good working knowledge of SQL and/or PowerShell scripting
- Experience working within a Change and Release framework
- Experience with Windows Server administration
- Technical IT certification (Desirable)
- Knowledge of Tibco or other workflow systems (Desirable)
- Knowledge and/or experience of working in an Agile environment (Desirable)
- Financial Services experience (Desirable)
- Knowledge of Atlassian products such as Jira, Confluence, BitBucket, OpsGenie
- Knowledge of Graylog (Desirable)
- Knowledge of AWS products such as Lambda, EC2
Benefits
- Starting salary of £35,000
- Generous holiday allowance increasing up to 31 days with service, plus bank holidays
- Casual dress code
- Discretionary bonus
- Contributory pension scheme
- Dedicated time for proof-of-concepts and assessing new tech
- Support to attend conferences, events, and meet-ups
- Buy as you earn share scheme
- Free annual share scheme
- Enhanced maternity/paternity scheme from day one
- Bike loan
- Season ticket loan portal
- Discounted PMI and Dental
- On-site gym and personal trainer led classes
- Paid volunteering opportunities, free social events and more
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