Software Support Analyst

5 days ago


Manchester, United Kingdom AJ Bell Management Limited Full time

Company Overview

AJ Bell Management Limited is a fast-moving company delivering a varied and rapid programme of change in the Technology Services department. The successful candidate will be part of a dynamic team responsible for ensuring that systems remain fully functional.

Job Description

  • Incident resolution (including Major Incidents) of requests adhering to agreed SLAs
  • Ownership of technical problems and see through to resolution, even when passed to third parties
  • Root cause analysis
  • Monitoring and capacity management
  • Involvement in Service Improvement initiatives
  • Documentation of procedures & policies
  • On-call support once appropriately trained
  • Out of hours support as required by the business
  • Upgrade / administer applications within the MAS remit

Required Skills and Qualifications

  • Good working knowledge of SQL and/or PowerShell scripting
  • Experience working within a Change and Release framework
  • Experience with Windows Server administration
  • Technical IT certification (Desirable)
  • Knowledge of Tibco or other workflow systems (Desirable)
  • Knowledge and/or experience of working in an Agile environment (Desirable)
  • Financial Services experience (Desirable)
  • Knowledge of Atlassian products such as Jira, Confluence, BitBucket, OpsGenie
  • Knowledge of Graylog (Desirable)
  • Knowledge of AWS products such as Lambda, EC2

Benefits

  • Starting salary of £35,000
  • Generous holiday allowance increasing up to 31 days with service, plus bank holidays
  • Casual dress code
  • Discretionary bonus
  • Contributory pension scheme
  • Dedicated time for proof-of-concepts and assessing new tech
  • Support to attend conferences, events, and meet-ups
  • Buy as you earn share scheme
  • Free annual share scheme
  • Enhanced maternity/paternity scheme from day one
  • Bike loan
  • Season ticket loan portal
  • Discounted PMI and Dental
  • On-site gym and personal trainer led classes
  • Paid volunteering opportunities, free social events and more

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