Digital Performance Analyst

3 weeks ago


Manchester, United Kingdom Axiom Software Solutions Limited Full time

Key Responsibilities:


As a Performance Analyst at Axiom Software Solutions Limited, you will be working within and contributing to the overall user-centred design of digital products as part of multifunctional Agile delivery teams focused on one or more products.



Key Performance Metrics:



  • Ability to take a lead role in the development of performance metrics and key performance indicators (KPIs) for the service and build dashboards to communicate key metrics.
  • Able to track and measure customer behaviour and use data to inform iterative service changes, following a process of continual iteration and measurement.
  • Strong communication skills to identify and communicate service performance actionable stories and business insights to stakeholders and the team.
  • Skilled in analysing data from web analytics tooling such as Google Analytics.
  • Validate/assure the implementation of web analytics.
  • Identify additional data sources that can be used to measure performance.


Typical Experience:


Typical Performance Analyst experience required includes experience in Agile, working closely with User Researchers, Content Designers, Interaction Designers, Business Analysts, Developers, Product Owners, Delivery Managers, and others in Agile teams to ensure the team have access to the best evidence possible and are using it in designing and optimising the service.



Required Skills:



  • Ability to managerelationships with nontechnical colleagues and work in a collaborative inclusive way.
  • Interpret A/B and multivariate testing to enable the effects of changes to the service to be tested.
  • Be an expert in digital performance analysis and the configuration and deployment of digital analytics solutions such as Google analytics.
  • Proficient in SQL.


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