1st Line Support Analyst
15 hours ago
IT Service Desk Analyst / 1st Line Support Analyst
A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based law firm on a permanent basis.
IT Service Desk Analyst / 1st Line Support Analyst
Key Responsibilities:
• Providing a professional and consistent level of Technology support to all staff
• Responding to incoming incidents and requests at first point of contact reported via all
mediums
• Ensuring all incidents and requests are accurately recorded at the time of being reported
and responded to within a set Service Level Agreement
• Maintaining and updating incidents and requests in your own as well as the Service Desk
ticket queues
• Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
• Keeping customers apprised and updated
• Escalating problems to the senior team members and third-party suppliers where necessary
IT Service Desk Analyst / 1st Line Support Analyst
Attributes/Skills:
• Experience supporting a legal environment
• Good troubleshooting and analytical skills
• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC Hardware and operating systems
• Awareness of using Active Directory
• Experience of logging tickets in ITSM call logging software
IT Service Desk Analyst / 1st Line Support Analyst
-
1st Line Support Analyst
55 minutes ago
Manchester, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based law firm on a permanent basis. IT Service Desk Analyst / 1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff...
-
1st Line Support Analyst
7 hours ago
Manchester, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based law firm on a permanent basis.IT Service Desk Analyst / 1st Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all staff•...
-
1st Line Support Analyst
2 hours ago
Manchester Area, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based law firm on a permanent basis.IT Service Desk Analyst / 1st Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all staff•...
-
Service Desk Analyst-1st Line
5 months ago
Manchester, United Kingdom 4it Recruitment Ltd Full time**Service Desk Analyst - 1st Line -Office 365 - Windows 10 - Manchester/Remote - to £28k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 2 years’ experience with 1st line support, Active Directory, Office 365, Windows 10, Password reset, networking, account setting and excellent...
-
1st Line Support Analyst
1 month ago
Stockport, Greater Manchester, United Kingdom Sharp UK Full timeIT Service Desk Analyst (1st Line Support Analyst) – Stockport Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated...
-
1st Line Support Analyst
1 month ago
Stockport, Greater Manchester, United Kingdom Sharp UK Full timeIT Service Desk Analyst (1st Line Support Analyst) – Stockport Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated...
-
1st/2nd Line IT Engineer
2 weeks ago
Manchester, United Kingdom CV-Library Full timeJob Title: 1st/2nd Line IT Engineer Location: Manchester City Centre Salary: Up to £30,000 DOE Our client, an internal company within the technology sector, is expanding their team to meet increasing business demands. They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator. Please note that...
-
1st Line Support
6 months ago
Manchester, United Kingdom Clearline Recruitment Full timeAre you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company? This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million...
-
Helpdesk Support
1 month ago
Greater Manchester, United Kingdom Talentbank Technology Partners Full time1st / 2nd Line Support Engineer - Wigan An experienced Help Desk / First Line Support Engineer is sought for a client based in Wigan. As a Support Engineer you’ll have access to the opportunity to obtain professional certifications which will also see your base salary rise as well. As a 1st Line Support Engineer, you will respond to email and phone...
-
Helpdesk Support
4 weeks ago
Greater Manchester, United Kingdom Talentbank Technology Partners Full time1st / 2nd Line Support Engineer - Wigan An experienced Help Desk / First Line Support Engineer is sought for a client based in Wigan. As a Support Engineer you’ll have access to the opportunity to obtain professional certifications which will also see your base salary rise as well. As a 1st Line Support Engineer, you will respond to email and phone...
-
1st/2nd Line Support-windows, Hardware
6 months ago
Manchester, United Kingdom Senitor Recruitment Full time1st/2nd line support - Windows, Hardware, Ticketing - Manchester - A driving licence is required* **Key skills (not all essential)**: Office 365 Troubleshooting Windows Hardware Support Servers, Switches and Routers Active Directory Customer Service/Communication
-
1st Line Software Service desk Analyst
1 month ago
Manchester, United Kingdom CV-Library Full timeAre you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers...
-
Technical Support Engineer
1 month ago
Manchester, United Kingdom DGH Recruitment Full timeTechnical Support Engineer / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop...
-
1st Line Support
6 months ago
Manchester, United Kingdom Connex One Full time**About us** We are professional and agile. Our work environment includes: - Modern office setting **Company Overview** Connex One is a UK Based, successful international software house, that designs innovative Cloud SaaS contact centre / customer engagement solutions which focus on insights, data analytics, and omnichannel communications. Established...
-
Technical Support Engineer
1 month ago
Manchester, United Kingdom DGH Recruitment Full timeTechnical Support Engineer / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop...
-
Technical Support Engineer
1 month ago
Manchester, United Kingdom DGH Recruitment Full timeTechnical Support Engineer / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop...
-
Technical Support Engineer
4 weeks ago
Manchester, United Kingdom DGH Recruitment Full timeTechnical Support Engineer / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis.Technical Support Engineer / 1st/2nd Line Support AnalystResponsibilities and Duties:• Provide end-user IT assistance on all core desktop...
-
Technical Support Engineer
14 hours ago
Manchester, United Kingdom DGH Recruitment Full timeTechnical Support Engineer / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop...
-
Technical Support Engineer
7 hours ago
Manchester, United Kingdom DGH Recruitment Full timeTechnical Support Engineer / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis.Technical Support Engineer / 1st/2nd Line Support AnalystResponsibilities and Duties:• Provide end-user IT assistance on all core desktop...
-
Technical Support Engineer
32 minutes ago
Manchester, United Kingdom DGH Recruitment Full timeTechnical Support Engineer / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop...