1st Line Support Analyst

15 hours ago


Manchester, United Kingdom DGH Recruitment Full time

IT Service Desk Analyst / 1st Line Support Analyst

A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based law firm on a permanent basis.

IT Service Desk Analyst / 1st Line Support Analyst

Key Responsibilities:

• Providing a professional and consistent level of Technology support to all staff

• Responding to incoming incidents and requests at first point of contact reported via all

mediums

• Ensuring all incidents and requests are accurately recorded at the time of being reported

and responded to within a set Service Level Agreement

• Maintaining and updating incidents and requests in your own as well as the Service Desk

ticket queues

• Alerting Senior Analysts and Managers of reoccurring incidents and potential issues

• Keeping customers apprised and updated

• Escalating problems to the senior team members and third-party suppliers where necessary

IT Service Desk Analyst / 1st Line Support Analyst

Attributes/Skills:

• Experience supporting a legal environment

• Good troubleshooting and analytical skills

• Knowledge of Windows 10 and Microsoft Office 365

• Understanding of PC Hardware and operating systems

• Awareness of using Active Directory

• Experience of logging tickets in ITSM call logging software

IT Service Desk Analyst / 1st Line Support Analyst


  • 1st Line Support Analyst

    55 minutes ago


    Manchester, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based law firm on a permanent basis. IT Service Desk Analyst / 1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff...


  • Manchester, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based law firm on a permanent basis.IT Service Desk Analyst / 1st Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all staff•...


  • Manchester Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based law firm on a permanent basis.IT Service Desk Analyst / 1st Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all staff•...


  • Manchester, United Kingdom 4it Recruitment Ltd Full time

    **Service Desk Analyst - 1st Line -Office 365 - Windows 10 - Manchester/Remote - to £28k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 2 years’ experience with 1st line support, Active Directory, Office 365, Windows 10, Password reset, networking, account setting and excellent...


  • Stockport, Greater Manchester, United Kingdom Sharp UK Full time

    IT Service Desk Analyst (1st Line Support Analyst) – Stockport Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated...


  • Stockport, Greater Manchester, United Kingdom Sharp UK Full time

    IT Service Desk Analyst (1st Line Support Analyst) – Stockport Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated...


  • Manchester, United Kingdom CV-Library Full time

    Job Title: 1st/2nd Line IT Engineer Location: Manchester City Centre Salary: Up to £30,000 DOE Our client, an internal company within the technology sector, is expanding their team to meet increasing business demands. They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator. Please note that...

  • 1st Line Support

    6 months ago


    Manchester, United Kingdom Clearline Recruitment Full time

    Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company? This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million...

  • Helpdesk Support

    1 month ago


    Greater Manchester, United Kingdom Talentbank Technology Partners Full time

    1st / 2nd Line Support Engineer - Wigan An experienced Help Desk / First Line Support Engineer is sought for a client based in Wigan. As a Support Engineer you’ll have access to the opportunity to obtain professional certifications which will also see your base salary rise as well. As a 1st Line Support Engineer, you will respond to email and phone...

  • Helpdesk Support

    4 weeks ago


    Greater Manchester, United Kingdom Talentbank Technology Partners Full time

    1st / 2nd Line Support Engineer - Wigan An experienced Help Desk / First Line Support Engineer is sought for a client based in Wigan. As a Support Engineer you’ll have access to the opportunity to obtain professional certifications which will also see your base salary rise as well. As a 1st Line Support Engineer, you will respond to email and phone...


  • Manchester, United Kingdom Senitor Recruitment Full time

    1st/2nd line support - Windows, Hardware, Ticketing - Manchester - A driving licence is required* **Key skills (not all essential)**: Office 365 Troubleshooting Windows Hardware Support Servers, Switches and Routers Active Directory Customer Service/Communication


  • Manchester, United Kingdom CV-Library Full time

    Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers...


  • Manchester, United Kingdom DGH Recruitment Full time

    Technical Support Engineer / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop...

  • 1st Line Support

    6 months ago


    Manchester, United Kingdom Connex One Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting **Company Overview** Connex One is a UK Based, successful international software house, that designs innovative Cloud SaaS contact centre / customer engagement solutions which focus on insights, data analytics, and omnichannel communications. Established...


  • Manchester, United Kingdom DGH Recruitment Full time

    Technical Support Engineer / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop...


  • Manchester, United Kingdom DGH Recruitment Full time

    Technical Support Engineer / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop...


  • Manchester, United Kingdom DGH Recruitment Full time

    Technical Support Engineer / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis.Technical Support Engineer / 1st/2nd Line Support AnalystResponsibilities and Duties:• Provide end-user IT assistance on all core desktop...


  • Manchester, United Kingdom DGH Recruitment Full time

    Technical Support Engineer / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop...


  • Manchester, United Kingdom DGH Recruitment Full time

    Technical Support Engineer / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis.Technical Support Engineer / 1st/2nd Line Support AnalystResponsibilities and Duties:• Provide end-user IT assistance on all core desktop...


  • Manchester, United Kingdom DGH Recruitment Full time

    Technical Support Engineer / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop...