1st Line Support Analyst

3 days ago


Manchester, United Kingdom Robert Walters Full time

Fantastic opportunity for a 1st Line Support Analyst to join a digital transformation and IT solutions business due to continuous growth.
Excellent career progression opportunities working within a well established IT team.

Experience with Microsoft Windows 10 troubleshooting / general hardware support is necessary.

£20k -£24k / Flexible Working / Manchester

**£20k -£24k / 1st Line Support Analyst / Flexible Working / Manchester**

Fantastic opportunity for a 1st Line Support Analyst to join a digital transformation and IT solutions business due to continuous growth.
This role offers excellent career progression opportunities within a well established IT team that has continued plans to grow.

Experience with Microsoft Windows 10 troubleshooting & general hardware support is necessary.

**The Role**:

- Provide 1st line support for hardware and software issues to all users.
- Log all calls onto the system ensuring all notes are logged onto system.
- Work to agreed time frames.
- Escalate issues where necessary.

**Requirements**:

- Microsoft Windows 10 troubleshooting experience.
- O365 exposure & experience in Teams / Onedrive.
- Active Directory administration experience.
- Printer troubleshooting.
- General hardware/software problem solving ability.
- An interest and passion for IT.

This is a fantastic opportunity to further your career in a genuine leading IT transformation business that has plans to grow further over the next 5 years.



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