IT Incident Resolution Expert

1 month ago


Manchester, United Kingdom AJ Bell Management Limited Full time
Job Description

The IT Incident Resolution Expert will be responsible for investigating and resolving complex technical issues reported by our customers. This involves working with various stakeholders to understand the root cause of the issue and implementing a solution.

You will also be responsible for monitoring and capacity management, as well as involvement in Service Improvement initiatives. Additionally, you will document procedures and policies to ensure seamless continuity.

The ideal candidate will have a good working knowledge of SQL and/or PowerShell scripting, experience working within a Change and Release framework, and experience with Windows Server administration.



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