Customer Service Representative
2 days ago
We provide high quality general medical care to a registered list of over 16,500 patients over the two sites, through our dedicated team of clinical, administrative and management professionals including 8 GP Partners, Salaried doctors, Clinical Pharmacists, Advanced Clinical Practitioners, Nurse Practitioners, Practice Nurses and Healthcare Assistants.
This role requires you to act as the first point of contact for patients and visitors using the service. Your duties will include maintaining prescriptions in an alphabetical order, ensuring Pharmacies collection drivers follow practice protocol, scanning letters and incoming information regarding Bloomfield Medical patients onto the relevant record, opening and distributing incoming post, recording demographic data onto the Bloomfield Medical computer system, maintaining up-to-date filing systems, and retrieving notes as and when required.
You will also assist in the organisation of the day-to-day smooth running of the service, assist in the collection of data for audit, manually and using the Bloomfield Medical Centre IT system, undertake elements of coding and summarising as and when required using Emis and Docman systems, book appointments, undertake errand duties as required, and assist and support clients within Bloomfield Medical Centre as necessary.
To succeed in this role, you will need to have good communication skills, both written and oral, and be able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description. You should also have excellent organisational and prioritising skills, be able to work as a team member, and be willing to participate in ongoing training.
We offer a competitive salary of £23,000 - £25,000 per annum, depending on experience, and a range of benefits including professional development opportunities, a supportive working environment, and the chance to make a real difference in the lives of our patients.
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